Human Resources White Plains

Lloyd Agyeman

*********@*****.*** 646-***-****

Yonkers, New York 10701

Objective

A passionate sales associate obtaining 5+ years of experience in retail and customer service with intentions of securing a long term position in an environment which provides personal development and opportunities to grow. Education

• Associates Degree – Major in Allied Health & Biology SUNY Oswego June 2017

• High School – Regents Diploma

Cardinal Hayes High School June 2012

Experience

• ALL NATION’S Security Services – Human Resources Assistant Manhattan, NY

Aug 2019 – Feb 2023

- Assist human resources personnel with scheduling over 35+ security professionals

- Answer incoming calls via multi-line phone system and transfer to appropriate departments - General office procedures and correspondence including electronic communication.

- File receipts and transactions appropriately

• Nordstrom – Retail Sales Associate & Key-holder

Westchester County Mall White Plains, NY

Dec 2017 – May 2019

- Gained 30% in foot traffic by verbally utilizing sale promotions and holiday specials - Ability to blend problem solving and decision making to positively impact the experience and concerns of guests

- Open and close store front and disarm and arm alarm system

- Assist over 50+ customers per day by responding to inquiries and locating products in store and online

• AT&T – Retail Sales Consultant & Key-holder

Oswego, NY

May 2014 – Aug 2015

- Carry keys and alarm codes; open/close store front, disarm and arm alarm system

- Illustrate price and feature comparisons to facilitate purchases

- Collaborate with 20 team members to hit 95% customer satisfaction

- Train 2 new retail associates in conducting customer service

- Balance all transactions and daily summaries by end of day

• Lord & Taylor – Loss Prevention Associate

White Plains, NY

Jan 2013 – Mar 2014

- Monitor security cameras and report any theft of merchandise or safety concerns to the manager - Arm and disarm all security doors and alarms

- Retain accurate records of losses and inventory

- Ability to manage time and prioritize/multi task throughout the day

• Edison Home Health Care – Home Health Aide

Manhattan, NY

Jun 2012 – Jan 2013

- Maintain a clean and healthy environment for patients

- Service patients with treatment and follow up plans

- Aid patients with bathing, dressing, and grooming

- Assist with use of oxygen equipment

- Arrange modified foods according to patient's diet

• Banana Republic – Retail Sales Associate

Westchester County Mall White Plains, NY

Sept 2011 – May 2012

- Offer style and outfit suggestions to customers utilizing the mannequins/displays for inspiration - Promote credit cards in exchange for sales and deals at check out

- Communicate with team members to restock inventory

- Increase revenue by 30% by building email subscriptions and branding loyalty programs

• Best Buy – Retail Sales Associate

Central Avenue Mall Yonkers, NY

Nov 2010 – Aug 2011

- Thrive in a fast paced environment helping customers with daily transactions and returns - Recommend products and solutions that meet customers needs

- Uphold a clean and tidy environment

- Support team members with restocking shelves and inventory

- Welcome customers in a warm, friendly manner

• Applebee’s – Cook/Host

Harlem, NY

Mar 2010 – Nov 2010

- Prepare and cook all food items to company specifications

- Maintain high restaurant kitchen sanitation and follow food service safety standards - High level customer service skills and etiquette

- Greet all patrons and provide seating accordingly

- Acknowledge new and existing guests and handle all take out orders Skills

Effective verbal, written, & interpersonal skills

Basic math & money handling skills

Industry expertise in sales & costumer service

Microsoft Office Suite & Google Workspace

Initiative & adaptable

Key-holder/ POS/ Daily Summaries

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