Administrative Assistant, Customer Service, accounting,Data Entry

Maureen M. Pinette

** **** ******, *** ***** Chicopee MA 01020

Cell: 413-***-****

************@*****.*** / ************@*****.***

OBJECTIVE

To work for an employer that will utilize my capabilities and appreciate my loyalty, and dedication.

COMPUTER QUALIFICATIONS

Extensive experience in Windows, Microsoft Word, Microsoft Excel, Access, Publisher, PowerPoint, Internet, Outlook, QuickBooks, Lotus Notes, Oracle, FieldPro, Team, Micros POS, EDI, PLM, TOPS and SoftPro. Have worked with multiple software systems.

ADDITIONAL QUALIFICATIONS

Typing speed 60+ wpm, alphanumerical data entry 10,000 keystrokes per hour and numerical data entry 12,000+ keystrokes per hour.

WORK HISTORY

4/25/23-PRESENT Customer Service Jozev Products

Jozev is a food/hba distributor. Perform all tasks from sales, customer service, purchasing, marketing, and computer support as needed. Work with contractors on determining needs, organize items needed based on inventory, or work with vendors to obtain best price and lead time. Request stock checks as needed and order inventory. Keep customers updated on the status of orders. Work with owner on all aspects of the position. Handle computer issues as they arrive and maintain office equipment.

6/1/21-4/20/23 Customer Service Whitney Supply Co

Whitney is a glazing distributor. Perform all tasks from sales, customer service, purchasing, marketing, eblast creation and computer support as needed. Work with contractors on determining needs, organize items needed based on inventory, or work with vendors to obtain best price and lead time. Request stock checks as needed and order inventory. Keep customers updated on the status of orders. Work with owner on creation of eblast. Handle computer issues as they arrive and maintain office equipment.

2/4/19-05/28/21 Sales Support Coordinator Expressive Design Group

A distributor of holiday wrap, cards boxes etc. Work with Customers, Sales, Art Department, Managers, Asia office and factory to order Christmas seasonal wrap supplies. Create factory purchase orders, sales confirmations, work with art department on design detail. Strong organizational and computer experience required.

8/4/14-6/1/18 Assistant Property Manager NAI Plotkin

Property Management. Assist Senior Property Manager with management of 11 Condominium Associations. Prepare board packages for 8 properties monthly, as well as annual board packages. Take calls from unit owners for property issues, and issue work orders as needed to contractors. Prepare all 6D paperwork for unit sale as well as complete bank questionnaires. Instruct unit owners on how to request authorization requests, and how to submit complaints. Draft violation and approval letters, as well as welcome letters, and a variety of other tasks as required.

5/2012-8/1/14 Bookkeeper/Office Mgr. NK First Corp, DBA Nadim’s Downtown

A restaurant in downtown Springfield. Process daily sales, accounts payable, bank reconciliation, payroll reporting, and a variety of other tasks as required.

1/2009-10/2012 Bookkeeper P/T Garten LLC, Springfield MA

Landscaper. Billing, accounts receivable, bank reconciliation, payroll reporting, and a variety of other tasks as required.

10/2004-06/2011 Director of Marketing/Communications EDC of Western Mass Springfield, MA

Business Improvement District. A variety of positions throughout the six- years of employment, ranging from all aspects of secretarial work. Responsible for relationship building with property and business owners. Oversee the Stearns Square Concert Series. A 10-week summer concert series on Thursday nights. Book bands: see to permits, licenses, set up, and hosting of the bands. In off-season assist with other non-profit events.

04/2004-10/2004 Customer Service Representative Precision Lithograining South Hadley, MA

Manufacturer. Assist customer in all aspects of ordering, shipping and inquiries. Create must ship list from rush report. Organize production run based on rush orders and backlog. Document all shipping of Anthem product. Configure numbers based on square foot shipped.

06/2003 - 03/2004 Administrative Closing Assistant Home Closing Services St. Paul, MN

Home Closing Company. Assist closer in all functions of the office. Order payoff information and closing packages, enter information into computer system, speak with clients in order to obtain needed information, interact with real estate agents. Also performed notary public services for seller side closings. Created extensive contact list in Outlook, and shared file through network with closer. Also created company contact sheet for entire company.

12/1995 - 01/2003 Dispatcher/Administrative Assistant Gretag Imaging Holyoke MA

Manufacturer of photo equipment. Assist customers and personnel to obtain technical and field service support. Dispatch and log activities through FieldPro including all customer calls for installation, service and training for Gretag Imaging products. Assist in coordinating schedules of technicians and trainers with Service Managers. Responsible for billing all contract, warranty, and billable service calls. Purchase all supplies needed for the department and field personnel, including tools, mobile phones and pagers. Responsible for all sub-inventories held by technical support, and field service. Create and maintain monthly inventory reports. Assist company wide with mobile phone problems. Create and maintain monthly mobile phone usage reports. Perform various secretarial duties in support of the service department. Created field service procedure for tracking phone support time.

EDUCATION

St. John’s School of Business 1987 - 1988 Certificate Completed 900-hour Executive Secretary course.

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