Tyesha Lewis-Bey

** ****** **** ** *********** Md 21228

c: 443-***-**** e: adz880@r.postjobfree.com

Qualifications Summary

Professional with management and leadership skills as well as experiences to include strong organization and administrative skill set; customer service and office coordination; report and documentation preparation, interacting with co-workers of all levels. Team player understanding the commitment necessary to complete tasks in a timely and ethical fashion; equally capable of completing assignments individually with minimal to no supervision; Excellent written and oral communication Skills include:

• Cerner/Epic

• CPR certified

• OSHA/HIPAA/Medical Ethics

• Outlook Exchange

• Medical Terminology

• Internet Explorer

• Microsoft (Word/Power Point/Excel)

Education

• Edmondson Westside High School, High School Diploma, June 1999

• Community College of Baltimore City, Certified Medical Administration Assistant Experience Highlights

University of Maryland School of Medicine Pathology Dept Specimen Processor Jul 2020 – Jan2022

• Process specimens for Covid-19 testing

• Enter patient information into database

• Scan specimens to locate from HSF to IGS

• Sanitize work station after each shift

Superior Vision Oct 2017 – Dec 2018

Outreach Coordinator/ Custom Service Representative

• Engaging in day- to- day management of external customer – relations

• Anticipating and assessing customer needs, providing information or assistance, and satisfying their expectations

• Calling 150 – 200 diabetic members to schedule them for annual eye exams

• Provides support to the Customer Service Representatives when needed

• Assist customer service with servicing 50 – 100 calls per day

• Properly document all work activity to support the outcome of the file

• Resolving customer concerns, and complaints and providing timely feedback to customers on resolutions ViaTele Oct 2016 – Oct 2017

Customer Service Representative

• Assisting loan officers with refinancing veteran and non-veteran homeowners

• Maintaining professional phone conversations

• Transferring calls in a timely fashion

Trugreen Lawncare May 2007 – Oct 2010

Audit Manager, Customer Service Representative

• Audit and support sales department

• Verify new accounts with dictation recorder

• Maintain professional phone conversations

• Research and resolve customer concerns in a timely fashion

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