Post Job Free

Resume

Sign in

Support Engineer Change Management

Location:
Irving, TX
Posted:
October 09, 2023

Contact this candidate

Resume:

YOGESH KATOCH

Sr. Middleware Administrator 469-***-****

Irving, Texas

adz81z@r.postjobfree.com

Professional Summary

With over two decades of dedicated experience in the IT field, I have built a rich and diverse career journey, encompassing roles as a Field Support Engineer, Datacenter Support Specialist, Remote Support Engineer, and Middleware Engineer. My expertise shines in the realm of middleware technologies, with a strong focus on IBM WebSphere Application Server, WebSphere Portal Server, Oracle WebLogic, IBM HTTP Server, and IBM MQ.

Throughout my extensive career, I've consistently demonstrated a remarkable ability to configure new environments, diligently maintain existing systems, and adeptly troubleshoot intricate challenges. My unwavering commitment revolves around ensuring the flawless operation of mission-critical middleware solutions. I am passionate about harnessing my wealth of experience to drive efficiency, foster innovation, and deliver exceptional results in any IT environment.

Roles and Responsibility

Daily responsibilities encompass monitoring system health, analyzing logs, performing backups, managing security, tuning performance, and ensuring capacity meets demand. Also handle incident response, change management, documentation, and patch management, all while collaborating with various teams to align middleware services with organizational goals. Automation and disaster recovery planning are key aspects, along with compliance adherence, user access control, and staying current with industry trends through training. Additionally, administrators verify backups, generate performance reports,

My role encompasses the full spectrum of expertise, from the meticulous installation and configuration to the efficient administration of WebLogic and WebSphere Application servers across diverse environments. I have consistently executed rigorous system testing of new infrastructure components and effectively collaborated with Client application development teams to validate architectural changes. Successfully manage and implementation of pivotal projects such as the Service Operations Portal, Daily Health Check Dashboard, JEE Cleanup Project, and Request Tracker. Furthermore, I have actively participated in Disaster Recovery (DR) and High Availability (HA) testing, particularly for Tier-1 application infrastructure.

I demonstrated exceptional competence in overseeing critical change, problem, release, and escalation procedures, ensuring the seamless flow of operations. Additionally, took a proactive role in enhancing team efficiency by conducting comprehensive training sessions for our offshore colleagues, empowering them with the requisite technological skills and an in-depth understanding of our processes to elevate overall team performance.

Manage the deployment of applications across multiple WebLogic and WebSphere Servers, skillfully maintaining load balancing, high availability, and seamless failover capabilities. My proficiency extended to enabling and fine-tuning Java functionalities within these environments, coupled with the creation and meticulous analysis of Thread Dumps using the powerful IBM Heap/Thread Dump Analyzer tool, ensuring optimal performance and stability.

Installed, configured administered, patching and support Application server, Webserver and MQ servers on Windows/Linux platform. Experienced installing and configure corresponding plug-ins so that webserver communicate with the Application Server. Configured WebSphere Deployment Manager and Application Server profiles in a clustered environment to utilize the advantages of failover and load balancing in a multi-node environment. Implemented creation of Server groups and clusters in the WebSphere Application Server and cloning of servers and provided extensive support in deployment, change management, and application-level troubleshooting for the Dev, Test, Pre-Prod & Production environment. Experienced in deploying EAR and WAR files on WebSphere Application Server V8.x/9.x and configuring various resources for applications.

24 x 7 on call support IT support, including weekends and holidays. This ensures that technical issues can be addressed promptly, regardless of the time. Follow all the escalation and SLA process. Perform proactive maintenance tasks to identify and address potential issues before they become major problems. Systems are often monitored around the clock, with automated alerts set up to notify support teams of any abnormalities or potential issues. Continuous monitoring and support help in identifying and mitigating security threats promptly, enhancing overall cybersecurity

Involved in migration project from lower version to higher version or OS migration from Solaris to Linux VM, Migration of Java V1.7 to V1.8. begin by backing up your Middleware environment, then install latest version and analyze existing applications for compatibility. Migrate configuration settings, including security and data sources, and thoroughly test your applications in the new environment while adjusting performance settings as needed. Update documentation to reflect changes, schedule a planned outage for the migration, and closely monitor the environment post-migration, providing support as necessary. Maintain ongoing monitoring and maintenance for optimal stability and security in the upgraded Middleware environment.

Having good understanding to configure SSL on Webserver end. This process involves get or generate SSL certificates (self-signed cert or CA sign cert), update 'httpd.conf' with SSL module, configure a virtual host for SSL, verify the configuration, restart IHS, and test the setup.

consistently delivered timely and comprehensive project updates, including daily, weekly, and monthly reports, ensuring transparency and alignment with project goals. My commitment to excellence extended to effectively handling issue escalations, promptly addressing them with both Client Management and HCL Management, showcasing dedication to efficient project management and client satisfaction.

Maintaining a risk register involves systematically recording and tracking identified risks, their potential impact, and mitigation strategies, enabling proactive risk management. Simultaneously, managing a vulnerabilities register is crucial for cybersecurity, cataloging known vulnerabilities, their severity, affected assets, and remediation strategies to reduce the risk of security incidents. Regularly updating and monitoring both registers are vital for effective risk and cybersecurity management.

Installed and configured IBM MQ Servers, proficiently created and managed queues and topics, set up queue managers and channels, and expertly configured message routing and clustering for efficient message delivery. I've diligently monitored the health of queue managers and message queues, and applied patches and updates to IBM MQ to ensure optimal performance and security. Additionally, I've demonstrated strong troubleshooting skills, swiftly resolving messaging-related issues to minimize downtime. Furthermore, I have hands-on experience in configuring MIQM.

Middleware Team Lead

As a Middleware team leader, I am responsible for middleware components. Mine role involves managing team members, assigning tasks related to middleware development and maintenance, and ensuring that the team works cohesively.

My technical expertise will guide my team in making sound technical decisions.

Facilitate communication within middleware team, as well as with other IT teams and stakeholders. Regular updates on middleware development progress and issue resolution are essential.

Mentor and coach team members in middleware development best practices. Provide feedback on their work and help them enhance their skills in middleware technologies.

Participate in project planning and scheduling, especially concerning middleware components. Ensure that middleware tasks align with the overall project timeline and goals.

Address technical challenges related to middleware components. Be proactive in finding solutions to ensure the stability and performance of middleware services.

Identify and mitigate risks associated with middleware development and deployment. This includes anticipating potential issues that could impact the overall project.

Maintain documentation related to middleware configurations, integrations, and troubleshooting procedures. Ensure that documentation is comprehensive and accessible to the team.

Engage with stakeholders, such as application owners and infrastructure teams, to gather middleware requirements, provide updates on middleware initiatives, and address concerns.

Resolve conflicts within the middleware team or with other teams involved in the IT ecosystem. Effective conflict resolution fosters collaboration and productivity.

Manage time effectively to balance leadership responsibilities with hands-on technical work. Prioritize tasks to meet project deadlines and milestones.

Technical Skills

Middleware: WebSphere Application Server (Base, ND and Liberty) (V 8.x/8.5.x/9.x), WebLogic Application Server 8.x/9.x/12c, WebSphere Portal Server V 6/7, WebSphere MQ (V 7.x/9.x), IBM HTTP Server (V 8.x/8.5.x/9.x), CA SiteMinder, CA LDAP.

Operating Systems: Windows, Solaris, Linux and Aix

Ticketing Tool: Jira and Remedy

Monitoring Tool: Dynatrace, Ca Wily, Oracle OEM

Java: JDK 1.4/1.5/1.6/1.7/1.8

Networking & Protocols: TCP/IP, Telnet, HTTP, HTTPS, FTP, SNMP, LDAP, DNS, DHCP,

Work History

HCL America Inc, Dallas, TX Sep 2022 - Till date Middleware Admin and Team Lead

HCL Technologies, Delhi, India Sep 2011 – Aug 2022 Middleware Admin

HCL Technologies, Delhi, India Jul 2008 – Sep 2011 Remote Desktop Support engineer

CMS computers Ltd, Delhi, India Apr 2005 - Jun 2008 Datacenter Admin

SGI Informatics Pvt Ltd, Delhi India Jul 2002 – Mar 2005 Field Maintenance Services engineer

Certification

Oracle Solaris 10 System Administrator Certified Professional

Data Protection Administration for UNIX using NetBackup 6.5

Scrum master

Educational Qualification

MBA IT from Punjab Technical University.

BCA from Punjab Technical University.

Diploma in Elec. And Telecomm. From Board of Technical Education, Karnataka.



Contact this candidate