Customer Service Maintenance Services

Denise K. Perschau

email: ***********@*******.***

Cell Phone: 570-***-****

Address: Throop, PA 18512

Professional Summary

Confident and hardworking manager with problems, and experience in trailer maintenance, customer service, and training and development. Skilled in completing inspections, assessing problems, and implementing maintenance services. Adept at providing excellent customer service, overseeing staffing needs, and developing current staff for professional growth. Demonstrated planning, organizational, and leadership abilities focused on customer service and sales.

Work Experience

Prime Trucking Pittston, PA

Manager 06/2008 – 03/2023

Managed team of 12 staff and oversaw all daily operations

Monitored and reported on staff performance, and provide feedback and guidance

Established and enforced policies and procedures to ensure efficient operations

Implemented cost saving measures to reduce overhead and improve profits

Created and maintained effective relationships with trailer manufacturers and suppliers to insure timely delivery and competitive pricing

Managed daily operations of trucking shop, including order and inventory management, staff scheduling, and financial reporting

Negotiated with suppliers on pricing and delivery timelines

Monitored customer feedback and implemented strategies to improve customer satisfaction

Coordinated with vendors and shippers to ensure timely delivery of products

Analyzed customer data and trends to identify areas for improvement

Managed all shipped documents, including bills of lading, packing slips, and invoices

Facilitated and delivered training sessions to a wide variety of audiences

Monitored training activities to ensure they were being carried out correctly and effectively

Developed and maintained a database of training resources and materials for future use

Generated reports on effectiveness of the training programs

Education

Pittston Area Senior High School, Yatesville, PA High School Graduate

Wilkes-Barre Vocational Technical School, Plains, PA Computer Technician Certificate Program, issued 06/1981

References are available upon request

email: ***********@*******.***

Cell Phone: 570-***-****

Address: Throop, PA 18512

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