Nashima Khatun

Home Phone: 703-***-**** Cell Phone: 571-***-**** Email: adz7zj@r.postjobfree.com

EDUCATION

Kolkata University (Kolkata, India) - Bachelor of Science: Computer Science

CERTIFICATIONS

Microsoft Certified Solutions Associate (MCSA) – SQL Server 2012: 70-462 and 70-463

●SQL Server Reporting Services (SSRS) Training – SQL 2008 and 2012: Learning Tree

SECURITY CLEARANCES

Secret Clearance

●Public Trust

SKILLS

Database Expertise:

SQL Server 2014, 2012, 2008 R2, 2005, 2000, MS Access

Database Migration:

SQL Server to SQL Server, Oracle to SQL Server, MySQL to SQL Server, and MS Access/Excel to SQL Server

SQL Abilities:

Installing/uninstalling and configuring SQL server programs

Operating System:

Windows Server 2012, 2008 R2, 2003 R2, UNIX/Linux, VMware, Cloud

Programming Languages:

SQL, T-SQL, HTML, DHTML, XML, JavaScript, ASP, ASP.net

Data Warehouse Tools:

SSIS/DTS, BCP, ETL

Reporting:

SQL Server Reporting Services (SSRS) – Enterprise Reporting

Data Modeling Tools:

Toad Data Modeler, SQL Server Database Diagram (SSDD)

Third Party Tools:

SolarWinds, OpNet, RedGate, Idera, SpotLite, Toad Data Modeler

Networking:

Active Directory, DNS, TCP/IP

Hardware/Storage:

SAN, RAID, iSCSI

Software and Browsers:

Firefox, Chrome, Microsoft Word, Excel, and PowerPoint

PROFESSIONAL EXPERIENCES

Immigration Officer - United States Citizenship and Immigration Services

December 2022 – October 2023

Major Responsibilities:

●Adjudicated I-539, I-765, and I-90 applications

●Decided on application approval, denials, or requested for more evidence

●Analyzed I-90 card replacements utilizing Elis for replacements, email box management, and biometric information updates

●Conducted criminal history background checks from biometrics through Customer Profile Management Service (CPMS)

●Processed 75 I-90 cases, 12 I-765, and 12 I-529 cases daily

Performed search-routines on applicants and matched respective data across Claims, CIS-2, TECS by Elis, and Elis systems

Team Lead - United States Citizenship and Immigration Services: DTSV Incorporation

August 2019 – December 2022

Major Responsibilities:

●Processed government issue files T-files, A-files, 765 forms, I-90 forms, and corrected errors

●Performed search-routines on applicants and matched respective data across Claims, CIS, and Elis systems

●Updated CIS, applicant’s government database information, and Claims

●Requested application documents from nationwide governmental immigration offices

●Processed and submitted information to National Visa Center

●Created Alien numbers and labeling files with unique barcodes for 150 files per week

●Received, audited, reviewed, and sorted files to ensure proper shipment and storage guidelines

●Reorganized file shelf by request date and status of application

●Delivered written summary of performed modifications by cropping and uploading documents

●Photocopied, scanned, and emailed secure immigration documents

●Logged and reported production sheets

Customer Service Clerk/Self Service Cashier - Harris Teeter

January 2014 – April 2022

Major Responsibilities:

●Addressed and solved customer-related issues through compassion and active listening

●Guided and took care of customers while ensuring store policies are maintained

●Handled and tracked cash expenses and operating machinery

●Advised employees in computer and system functionalities

Delta Air Lines Customer Service Supervisor - Ronald Reagan Airport

May 2011 - March 2012

Major Responsibilities:

●Administered indoor gate check-in operations of all assigned flights

●Oversaw baggage handlers and answers customer inquiries

●Performed weekly auditing on inventory and employee work hours

●Effectively communicated with 50+ employees per day using Microsoft Outlook

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