Customer Service Data Analysis
Resume:
Christie A. Pimm
Ellijay, Ga *****
Work History
City of Lake Worth Beach
Utility Department for Electric and Water
*Promoted to Utility Service Analyst 2022 Hybrid Present Position The focus of my position is on data analysis, coordination, scheduling and tracking of assigned work within the Utility Services group. I am responsible for coordinating with Customer Service, Meter Operations, Conservation Management and Materials Management personnel. I am also responsible for prioritizing, assigning and maintaining incoming data requests and energy audits. Coordinate all projects and programs pertaining to the Conservation Management Department.
Complete data requests via spreadsheets, compiling information from various sources. Continuously evaluate best practices in the industry as it relates to Advanced Metering AMI data analysis City of Lake Worth Beach
Utility Department for Electric and Water
*Promoted to Energy Auditor I 2016
As Energy Audit my responsibilities were to educate our customers on Energy and Water usage through- out the home. My Customers were generated through billing department as, "HIGH BILL CONCERN". I met with customers in their homes and calculated the use of each appliance and shared finding with customer, and various ways to conserve on energy. My other duties include monitoring our large commercial accounts for any billing issues, process Lien searches, Business Tax Receipts. Assist utility meter shop dispatching orders to technicians, process work orders, apply charges on customer accounts, reconnecting and disconnecting our customer remotely. City of Lake Worth Beach
Utility Department for Electric and Water
Meter Reader
September 19, 2011 to 2016
Read and record all residential and commercial electric meters and water meters with a hand held Itron computer. I work in all kinds of hazards, including animals and weather, walk 5 to 10 miles per day. Report unsafe conditions, report meter tampering. Trained with Purchasing/Receiving/Dispatch on Naviline software after completing my normal daily duties.
Nextera Energy-REHIRE Florida Power & Light
October 18, 2010 to September 18, 2011 Meter Reader Read and record all residential and commercial electric meters with a hand held computer with emphasis on Zero mistakes. I trained new employees, uploaded and downloaded all my accounts and checked for errors. Reported unsafe conditions, reported meter tampering, and entered new residents in to the computer. Southern Plus
Customer Service/Logistics Clerk April 20th 2007 to October 17, 2010 My primary job is assisting customers with several quotes for shipping freight nationally and internationally. Prepared bill of lading and other documents needed. Follow shipment throughout transit to insure proper in hand date. My other duties include establishing and maintaining customer accounts, data entry, run sales reports, spreadsheets. Process orders in plant, help shipping UPS, Fedex. Maintain and update inventory. Received containers and check for quantity and quality. I perform routine clerical work as required, including copying, filing, faxing documents, answer telephone, process mail, correspond with customers through email on various issues.
I used Word, Excel, and Outlook daily.
Star Granite Interiors Administrative Assistant March 6, 2004 to April 19, 2007 Responsibilities include answering a multiple phone line, helped customers select various types of granite for Kitchen countertops. Quoted jobs by measuring homeowner specs, calculated costs and time for incoming sales. Faxed, scanned, and emailed information for approval of layout of countertop. Data entry, updating customer files in computer, ordering supplies, shipping, and selected the right amount of material needed for each job. Verified scheduled appointments, and used Word, Excel, Outlook, Act, and ran reports on a daily basis.
Florida Power & Light
June 6, 1996 to June 20, 2003
*Promoted to Residential Account Specialist
As Energy Audit my responsibilities were to educate our customers on energy use throughout the home. My Customers were generated through billing department as, "HIGH BILL CONCERN". I met with customers in their homes and calculated the use of each appliance and shared finding with customer, and various ways to conserve on energy. I also measured home for insulation type and amount. I supplemented dispatch and service crews during extended emergency conditions. I was responsible for Tracking my own appointments, payroll, and expenses.
Florida Power & Light Meter Reader
Read and recorded all residential and commercial electric meters with a hand held computer with emphasis on Zero mistakes. I trained new employee, uploaded and downloaded all my accounts and checked for errors.
Reported unsafe conditions, reported meter tampering, helped schedule routes, and entered new residents In to the computer.
Education
Certified Nursing Assistant in State of Georgia and South Carolina Forrest College 2009 Palm Beach Community College 1993 Atlantic High School 1982 Various Technical and Service oriented classes and seminars presented by Florida Power & Light, And Leadership Cable including:
Trained for Meter reading
Trained and Received certification in the State of Florida to perform Energy Surveys and Duct Tests. Enhanced Energy Audits involving possible A/C problems and solutions. Trained for all computer Software, Excel, Microsoft, Powerpoint, Act, Outlook, Data entry, Navision programs, and how to run spreadsheet.
Reinforced Customer Service Skill for Difficult Customers Who Moved My Cheese Positive Attitude in the Work Place
1 week work shop for handling Irate Customers
Volunteer/Foster Cats/Kittens for Hart Humane Society Volunteer/Foster Cats/Kittens for Luv-A Pet References
Tom McKee (The City of Lake Worth Beach) 561-***-**** ******@****************.***
Grethe Adams (Southern Plus) 800-***-****
Bobbie Partain (Star Granite Interiors) 706-***-**** Beth Morstadt (FPL Residential Dept.) 561-***-****
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