Latasha Johnson

Buffalo, New York * 716-***-**** * adz7xl@r.postjobfree.com

Summary of Skills:

Over 13 years’ experience as a Customer Service/Call Center Representative

Provide quality customer service and a high level of workforce professionalism

Basic knowledge of Microsoft Word, Excel and typing

Works exceptionally well in a team environment

Experience:

Eldercare, Buffalo, NY 2021-2023

Grandmother (now deceased)

Iqor, Depew, NY 2017-2020

Senior Agent

Received majority of Inbound calls and some out bound collection calls

Educated National Grid customers on gas and electric bill in tri-state area

Schedule service orders

Process payments and made financial arrangements

Sykes Enterprise, Amherst, NY 2016-2017

Customer service representative

Educated customers on One touch diabetic testing supplies

Trouble shoot products

Replaced broken and/or lost material(s)

Harmac Medical Supplies, Buffalo, NY 2014-2016

Production Operator

Loaded and unloaded medical parts from machines conveyors and conveyances

Assembled and Inspected parts to meet industry mandated quality assurance criteria

Express Professionals, Cheektowaga, NY 2013-2014

Customer Service Representative

Provided knowledge and counseling in regards to personal bank accounts

Unlocked web banking accounts and reset passwords for M&T Bank customers

Mary Agnes Manor, Buffalo, NY 2009-2011

Resident Care Ade/Front Desk Receptionist

Answered phones. Greeted and signed in and out visitors to manor

Provided personal care to residents, including the distribution of medicines

Installs Inc. Buffalo, NY 2006-2009

Dispatch Agent

Scheduled appoints for home theater installations

Provided product knowledge and training on behalf of consumers

Trouble shooted malfunctioning equipment

Education

Bryant & Stratton College Buffalo, NY

Medical Office Assistant

Leonardo Da Vinci High School, Buffalo, NY

High School Diploma

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