WILLIAM STEWART

adz7xa@r.postjobfree.com 909-***-**** Victorville, Ca 92394

To obtain an position with a well-established company and to utilize that opportunity to advance within the company. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forklift experience

Quick Learner and highly motivated

Hardworking and punctual

Strong organizational skills and very detailed oriented Work well in a team and individually

Operations Management

Process Improvements

Punctual and Reliable

Energetic and Enthusiastic

Safety Compliance

Training and Mentoring

Schedule Management

Mentoring and Coaching

Tech-Savvy

Delegating Work

Verbal and Written Communication

Relationship Building

Staff Development

Team Building

RF Scanner

AS400

Shift Operations Manager Frozen Food Express - Ontario, CA 09/2020 - 09/2022 Helped employees accomplish tasks during peak periods. Communicated with other shift managers to facilitate continuum of customer service. Coached employees on interactions with customers to drive exceptional service. Directed and led employees and team members on effective operations, methods and procedures. Delegated work to staff, setting priorities and goals. Managed schedules, accepted time off requests and maintained coverage for shifts. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Dock Leader Frozen Food Express - Ontario, CA 07/2016 - 09/2020 Checked safety and compliance of equipment, shipping containers and transport vehicles. Enforced strict safety rules and regulations to protect workers and minimize company liability. Demonstrated leadership by making improvements to work processes and helping to train others. Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns. Motivated team to exceed performance targets with fast, accurate service in handling diverse materials. Summary

Skills

Experience

Managed maintenance and repair actions for team equipment and vehicles. Inspected equipment, facilities and vehicles regularly to assess safety. Operated machines and equipment to complete work assignments or to assist workers. Dispatched personnel and vehicles in response to telephone or radio reports of emergencies. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Warehouse Dock Worker Frozen Food Express - Ontario, CA 09/2016 - 07/2018 Unloaded materials by hand or with equipment to help team meet work demands. Checked load-related documentation to promote completeness and accuracy. Packed boxes and stock using organizational guidelines. Positioned lifting devices to move loaded pallets, skids and boxes to designated areas. Kept up to date on safety procedures and correct lifting techniques to prevent injuries. Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts. Used scanners to track parcel information, condition or receipt. Coordinated cargo unloading with other workers to achieve efficient and safe transportation. Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads. Applied barcodes to cargo and used digital scanners to track and locate materials during transportation. Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use. Laborer Cemex USA - Victorville, CA 01/2014 - 07/2016 Operate Cement Kiln 2 & Cement Kiln 3 systems

Diagnose and repair obstructions in systematic operation Proficient in RDF fuel & emissions systems operation Mastery of general labor practices associated with the production of cement, concrete and other construction products using RDF fuels

Completed variety of physical labor tasks.

Performed physical activities requiring heavy lifting, walking and standing for long periods of time. Understood and followed oral and written directions. Operated and maintained a variety of equipment including hand and power tools. Shop Manager Desert Molding Concepts, INC - Victorville, CA 01/2008 - 01/2013 Minimally manage two employees and ensure facilitation of specific duties Develop, manufacture, and produce many polyurethane products, macro and micro scaled, for many different industries including the off-road industry, medical industry, and the automotive industry Mastery of daily operation and maintenance of much of the equipment used to manufacture all of the products produced.

Supervised daily operations by establishing procedures and monitoring team performance. Taught junior employees proactive strategies to meet operational and sales goals. Mentored employees in management of complicated sales, complex issues and difficult customers. Organized and updated schedules to optimize coverage for expected customer demands. Excelsior High School 01/2008

Diploma: General Studies

Flexible References furnished upon request

Education and Training

Additional Information