Management Services Customer Service

HERMMIE C.FELICIANO

Metro Manila Philippines ****

+639*********/+******************************@*****.***/*******************@*****.***

CAREERSUMMARY

Highly reliable and organized professional with over 16 years of supervisory experience in the legal field. Throughout my career, I have consistently built positive relationships with both clients and colleagues, demonstrating excellent communication, analytical, and time management skills. As a Special Project Head Supervisor at Southbend Management Services Inc., I have effectively managed teams and ensured compliance with established processes and controls. My commitment to resolving issues and disputes related to document deliveries, as well as my attention to detail in monitoring and follow-up activities, has contributed to my track record of success. I am now seeking a challenging and diverse position that will allow me to leverage my extensive professional experience while offering opportunities for further personal and professional growth.

SKILLS

Excellent Communication Skills Good Analytical Skills

Time Management Skills Detail-Oriented

Leadership and Supervisory Skills Problem-Solving Abilities

Customer Service and Client Relationship Management

WORKEXPERIENCE

Southbend Management Services Inc.(Formerly Integrated Technology and Process Solutions Inc.)

Special Project Head Supervisor

2007/01-Present

Meticulously receive and validate the completeness of receiving copies for all delivered and countered invoices submitted by collectors. I ensure strict adherence to established processes and controls to maintain accuracy and compliance.

Serve as the central point of contact for any concerns or disputes regarding delivered documents.

Proactivelymonitordocumentdeliveries,promptlyaddressinganylateorincorrectdeliveriesbycoordinatingwiththe Dispatch Team.

Responsibleforidentifyingandaddressingdocumentsthathaveaged,ensuringtheirpromptresolutionandpreventing any potential delays or issues.

Handleinquiriesfrombanksandprincipalsrelatedtodocumentdeliveryandcountersthroughvariouscommunication channels, including email, Viber, and calls, ensuring exceptional customer service and prompt responses.

Assistintheefficientdispatchingandrealignmentofdocuments,contributingtoasmoothstarttotheday's operations.

Trackandservedocumentsthatrequirefollow-upandretrieval,ensuringtheyarehandledpromptlyandefficiently. Maintain a structured schedule for monitoring warehoused documents, ensuring their availability when needed.

Responsibleforreportingalllostdocumentsthroughtheappropriatechannels,ensuringtransparencyand accountability.

Service Crew/ Party Assistant

Mc Donalds

Commonwealth Quezon City

October 1996 to October 1997

Sales Agent

Nissan/ Hyundai

Quezon City

June 2000 to August 2000

Accounting Staff

Chab Yee Kee

Poipet Cambodia

September 2002 to March 2003

Caregiver to my Sibling (Provided by the the company of my Brother)

Chung-Ho Hospital

Kaohsiung Taiwan

August 27 2003 to October 16 2003

Personal Secretary

Piers and Inspection Division

Bureau of Customs

Port Are Manila

May 2004 to September 2007

EDUCATION

New Era University,Diliman,QuezonCity,Philippines

Bachelor of Science in Business Administration major in Management Bachelor’s Degree Holder

1996- 2000

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