Customer Service Administrative Assistant

VD

VICTORIA DANIELS

****************@*****.*** 443-***-**** Pikesville, MD 21208

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Revenue Generation

Staff Training

Customer Service

Lead Generation

Customer Relations

Inventory Control

Communication Skills

Branding

Brand Awareness

Product Demonstration

Scheduling

Customer Engagement

Sales

Clear Solution Salt Lake City, UT

Promotional Brand Ambassador

10/2022 - Current

Rebranded overall image through new design development and marketing techniques.

Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximize outreach.

Bolstered brand awareness by creating and executing marketing campaigns utilizing trade shows, round-tables and webinars.

Introduced sales, promotions and other brand initiatives to gain customer loyalty.

Conversed with customers to share information about products and services.

Organized and carried out promotional events, set up and tore down event sites and interacted with customers.

Promoted positive company image through superior customer service experiences.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Carter's & Burgess Baltimore, MD

Receptionist/Administrative Assistant

04/2014 - 02/2018

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Provided secretarial and office management support while building cooperative working relationships.

Inventoried and ordered supplies for office.

Scheduled appointments, meetings and events for management staff. Coordinated appointments, meetings and conferences. Summary

Skills

Experience

United States Navy, USN Norfolk, VA

Medical Corpsman/Storekeeper

02/1991 - 03/2005

Administered medications and immunizations.

Performed both emergency and routine medical procedures in high-pressure environments.

Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership. Performed preliminary exams to determine diagnosis and provide medical treatment.

Built and fostered emotional connections with soldiers to reduce anxiety. Administered first aid treatment or life support in prehospital settings. Observed, recorded and reported patients' condition or injury and treatment provided.

Sentara Norfolk General Hospital

Norfolk, VA

Nurse

01/2000 - 01/2005

Recorded patient condition, vital signs, recovery progress and medication side effects.

Administered medications, tracked dosages and documented patient conditions.

Collected and documented vital signs to track current patient conditions. Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.

Used sterile techniques to prepare patients for procedures. Observed and carried out physician and nursing orders. Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.

Answered patient and family questions to educate on optimal treatment procedures.

Assisted physician with examinations, tests and procedures. Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care. Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.

Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures. Old Dominion University Norfolk, VA

Associate of Applied Science in Nursing

06/1993

Sentara Health Professions Norfolk, VA

LPN License Practical Nursing in Nursing Administration 03/1992

English

Professional

Spanish

Professional

Education and Training

Languages

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