Business Services Customer Service

Tamika Denise Reynolds

****************@*****.*** • 773-***-****

LinkedIn Profile • Harvey, IL

Customer-centric and solution-oriented professional proficient in understanding and resolving critical customer issues to drive excellent customer satisfaction. Knowledgeable in chat and email support as well as phone calls. Professional communicator, competent at team collaboration and administrative assistance. Adept at handling schedules, records, documents, and reports.

Areas of Expertise

Customer Service

Issue Resolution

Database Management

Professional Communication

Emails & Phone Calls

Schedule Management

Administrative Assistance

Record Maintenance

Documents & Reports

Professional Experience

Tax Professional 10/2019 to Present

Kinlock’s Tax & Business Services

●Streamlining clients’ personal and business tax preparation by providing diligent assistance.

●Understanding client needs in a thorough manner to offer advice that best suits their tax situations.

●Assisting with IRS audits as well as with procedures related to personal and business credit.

Rideshare Driver 12/2016 to Present

Lyft & Uber

●Accepting ride requests and commuting passengers to their requested destination.

●Opting for the fastest route to the client's destination, unless otherwise instructed.

●Ensuring total customer safety throughout the trip, while adhering to road regulations.

Delivery Associate 11/2018 to 10/2019

Sheard-Loman Transport LLC

●Followed the route provided by the dispatcher to load and sort packages.

●Operated the company van to deliver packages for Amazon in a prompt manner.

●Undertook meticulous van inspections to evaluate the vehicle’s condition.

Teacher’s Assistant 05/2015 to 12/2016

Learning Tree Preschool

●Played an instrumental role in teaching students ages 0-5 years old.

●Assisted the head teacher with classroom management as well as observations, activities, lesson plans, home visits, and parent-teacher conferences.

●Ensured optimum health and safety of all children by maintaining an organized and clean classroom.

Education

Chicago Vocational Career Academy 2001 to 2005

Small Business Ownership

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