Customer Service Seeking A

KRYSTEL HERNANDEZ

** ***** ****** *** ***** Vernon NY 914-***-**** ******@*****.***

OBJECTIVE

Seeking a position working to provide access to community resources, and activities for clients needing support. Direct support professional

Special citizens futures unlimited Bronx, NY June 2018- January 2022 Promoted independence, self esteem and community integration. Attended to the needs of clients including personal hygiene and meal preparations. Accompanied and or transported clients on medical appointments, shopping and recreational activities. Ensured all house rules were followed and every resident was safe and supervised. Maintained records of each shift. Reported and documented any events and activities. Customer service

Barclays center Brooklyn, NY Jul 2017 – Jun 2019 Welcome audience members to the venue upon entrance and assist them in finding seat location. Resolved any conflicts as needed with guests.

Enforced venue rules. supervised V.I.P sections.

Runaway Homeless Youth Specialist (Bilingual)

Valley Cottage, NY

June 2012 -2014

Provided day to day direct supervision of youth in sanctuary. Put into practice all techniques of therapeutic crisis intervention. Provided emergency hotline counseling and suicide prevention. Provided a safe and learning environment

Associates of Criminal Justice

Monroe College New Rochelle, NY Jun 2010

REFERENCE

Nicole Carvalho

Residential supervisor Special citizens ******.********@***************..*** 347-***-****

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