GEORGE PHILLIPS

**** ********* *****, ********, ** 63012 H: 636-***-**** C: 635-***-**** adz7oo@r.postjobfree.com

Summary

HVAC Service Technician with over 35 years of experience in heating, air conditioning, and

refrigerant systems, as well as electrical and mechanical controls.

HVAC Technician driven to troubleshoot system issues quickly and efficiently.

Leverages a solid work history and creative approach to system repair and

maintenance.

Repair Technician equipped with excellent communication skills and technical ability.

Specializes in home appliance and central heating systems repair as well as commercial.

Highlights

Certified Air Conditioning Electrical Customer service-oriented

Technician Excellent problem solver

Proficient in troubleshooting and Excellent communication skills

repair. Set-up Maintenance and Repair

Expert in blueprint interpretation and

schematic reading.

Goal-oriented

Persuasive communication expertise

Persuasive communication expertise

Excellent negotiating tactics

Accomplishments

Training

Responsible for providing vision and guidance to a group of 20 installation employees,

training them on sufficient project plans and procedures.

Client Interface

Collaborated with prospective clients to prepare efficient product marketing

strategies and drive business development.

Supervised a team of more than [15] installation technicians.

Single-handedly managed repairs and maintenance for [7] facilities throughout the

[Mo-Ill] region.

Sales

Surpassed all sales goals by 10% for 2 consecutive Years.

Increased sales by 25% over a two year period.

Retained 93% of existing maintenance agreement customers.

Continued to add new customers at an 85% rate.

Average of 90% closure rate on new sales of equipment.

Education

Associate of Arts, Management 2015

Jefferson Community College - Hillsboro, MO, Jefferson

Coursework in Business Administration and Finance

Associate of Science, Heating and Cooling and Refrigeration 1984

Rolla Technical Institute - Rolla, MO, Phelps

Top 88% of class

HVAC coursework

Military Experience

Hospital Corpsman May 2001 to Mar 2004

US Navy - Saint Louis, MO

United States Navy (Active Duty), (E-6)

Performed leadership duties including training and counseling for military personnel.

Rewarded with several ribbons during tour of duty.

Honorable Discharge Retirement.

Combat Medic May 1991 to May 2001

U.S. Army - Mountain Grove, Mo

National Guard

E-6 Non-Commissioned Officer

Two Good Conduct Awards

Honorable Discharge

Carpenter and Masonry Specialist May 1984 to May 1989

U.S. Army - Heidelberg, Germany

Military Awards: Two Navy Achievement Medals for exemplary performance as a technician

HVAC/Work Experience

Nov 2019-May 2020

Commercial HVAC/R technician at Brines Refrigeration Heating and Cooling

Diagnose and Repair of commercial Refrigeration HVAC/R. Preventative maintenance and repair of Commercial Rooftops and Commercial Refrigeration.

March 2018=March 2019

Service Tech at Lennox NAS (National Accounts)

Performed Service and maintenance on commercial heating and cooling units up to 100 ton within St Louis region and beyond. Diagnosed and repaired units and different ems control panels. Price and quote roof top replacement equipment. I performed routine maintenance, installed replacement parts and rooftop equipment.

Jan 2016 to Nov 2017

Service Tech at MetroTech

Service and maintain Commercial Heating and Cooling units up to 100Ton within a 200 mile radius of St. Louis Missouri. Diagnose and repair units. Price and quote roof top replacement equipment. I perform routine maintenance, install replacement parts and rooftop equipment.

Feb 2014 to Dec 2015

Lead Service and Comfort Specialist

Seliga Heating and Cooling - Saint Louis, MO

Participated in various incentive programs and contests designed to support achievement of

production goals. Developed tool to track and monitor personal sales opportunities, deals in

progress and finished contracts. Managed organization's largest region and performed full sales

cycle duties, increasing annual sales by 60%.Established more than 95 new accounts and

retained existing maintenance customers at a 95 % rate Troubleshot and repaired HVAC and

refrigeration equipment. Disassembled units, repaired broken components and restored them

to operating condition. Maintained and serviced HVAC systems and refrigeration

Equipment. Examined heating and refrigeration systems, air-conditioning and air compressors

for signs of defects or malfunction. Responded to complaints about temperature problems in a

timely manner. Installed air conditioning and refrigeration equipment and tested them for

proper operation. Repaired and replaced condensers, compressors, pumps and

valves. Completed an average of 26 preventative maintenance jobs, site surveys,

replacements and modifications each week.

Building Maintenance Supervisor Mar 2011 to Feb 2014

Senior Living Services - Saint Louis, MO

Recommended design modifications to eliminate machine and system malfunctions. Created

standards, methods, processes and procedures for reviewing, evaluating and inspecting

mechanical projects. Identified design, process and equipment options to satisfy client needs,

minimize costs and limit potential operational problems. Maintained open and effective

communications with project teams to increase productivity. Tested machinery, equipment

and parts to identify any defects. Disassembled broken and defective equipment to facilitate

repair. Assembled and installed wiring, electrical and electronic components. Cleaned and

lubricated vehicles, machinery and equipment. Routinely inspected machinery and equipment

to diagnose malfunctions. Checked fluid levels and replaced filters. Used hand tools to replace

defective equipment parts. Replaced worn and damaged hoses, wiring and belts. Maintained

up-to-date and accurate repair logs. Scheduled preventive maintenance for appliances, smoke

detectors and filter changes. Recorded HVAC maintenance and repair history in job

logs. Supervised a team of 8 employees.

Lead Service May 2011 to May 2012

Academy Air - Saint Louis, MO

Disassembled broken and defective equipment to facilitate repair. Reassembled

equipment after completed repairs. Assembled and installed wiring, electrical and

electronic components. Routinely inspected machinery and equipment to diagnose

malfunctions. Checked fluid levels and replaced filters. Recommended and helped

Customers select merchandise based on their needs. Confirmed that appropriate

changes were made to resolve customers' problems. Exercises sound judgment in

issuing credits and making exceptions to customer policies to maintain high levels of

customer satisfaction. Extended customer subscriptions, offering discounts and

promotions to ensure high customer retention rates. Trained new employees on

company customer service policies and service level standards. Informed customers

about sales and promotions in a friendly and engaging manner.

Comfort Specialist Mar 2008 to May 2011

Classic Air Care - Saint Louis, MO

Served as liaison between customers, store personnel and various store

departments. Confirmed that appropriate changes were made to resolve customers'

problems. Extended customer subscriptions, offering discounts and promotions to ensure high

customer retention rates. Troubleshot and repaired HVAC and refrigeration

equipment. Disassembled units, repaired broken components and restored them to operating

condition. Serviced electrical, pneumatic, mechanical and microprocessor

controls. Maintained and serviced HVAC systems and refrigeration equipment. Retained

careful and thorough maintenance and repair records. Heating and refrigeration

systems, air-conditioning and air compressors for signs of defects or malfunction. Recycled

and charged refrigerants.

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