Rashida Jackson

Midlothian, Virginia ***** • 804-***-**** • adz7kk@r.postjobfree.com •

WWW: https://www.linkedin.com/in/rashida-jackson-596a53280/ Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Strong Attention To Detail

Microsoft Office

Regulatory Requirements

Quality Control

Problem-Solving Skills

Verbal And Written Communication

Critical Thinking

Accurate Records And Reports

Interpersonal Communication

Audit

Work History

Senior Process Manager (Fraud), 01/2018 to 08/2023 Capital One – Richmond, VA

Coordinated and executed internal and external regulatory examinations, ensuring compliance. Consistently exceeded monthly production targets while maintaining exceptional quality. Established and enforced quality control standards, methodologies, and procedures. Led Anti-Money Laundering high-risk reviews, presenting results and recommendations to Compliance and Senior Leadership.

Innovated preventive controls and implemented detective measures, resulting in a remarkable 15% increase in account retention and improved customer experiences. Senior Process Manager (Telephony Technology), 01/2017 to 01/2018 Capital One – Richmond, VA

Conducted focus groups, surveys, and feedback sessions, gathering valuable insights from stakeholders.

Developed digital content for internal Pulse page, elevating stakeholder self-service by an impressive 25%.

Spearheaded improvements in quality processes, significantly enhancing efficiency and effectiveness.

Diligently documented findings and produced weekly reports to inform decision-making processes.

Associate Process Manager (Risk Event Management), 03/2011 to 01/2017 Capital One – Richmond, VA

Expertly led and managed multiple portfolios, ensuring timely achievement of project deliverables and milestones.

Coordinated and managed projects involving cross-functional teams, resulting in an outstanding 15% increase in project efficiency.

Analyzed data meticulously to identify root causes of problems, recommended precise corrective actions, and implemented timely solutions.

Collaborated closely with internal customers, effectively translating business needs into actionable requirements and project scopes.

Education

Bachelor of Science: Business Administration

Strayer University - Midlothian, VA

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