Account Manager Service Delivery

MAGDIEL SANCESARIO H.

WINTER PARK, FL ***** // *******.******@*****.*** // 856-***-****

JOB HISTORY:

ACCOUNT MANAGER

Arrow Workforce Solutions/ October 2022 – July 2023 I oversee hiring Aviation Professionals for defense contractors at Arrow Defense. I handle multiple accounts, serving as the main link between Arrow and clients. My availability is 24/7 to meet client needs. I process payroll, gather new client requests, and ensure timely invoice payments. I track temporary employees' compliance across accounts. I support onboarding and communication between Arrow, MSP, and clients. My main aim is client satisfaction and business growth through top-notch service delivery. PPC MARKETING MANAGER (FREELANCER)

Sapphire Timeshare Cancellations/ March 2022 – October 2022 As a Freelancer, I handled Google AdWords and Facebook Ads for Sapphire Timeshare Cancellations. I managed diverse Google Search and Display ads to boost website traffic and leads. I advised on efficient ad budget allocation. In my Google Ads role, I oversaw campaign creation, optimization, and ROI improvement. I used Google Ads for various online marketing efforts, optimizing PPC campaigns for ROI increase. I managed display campaigns across devices, devised PPC strategies for visibility, and collaborated with a team of marketers, specialists, and engineers. TECHNICAL RECRUITER/ MARKETING COORDINATOR

Arrow Workforce Solutions/ Orlando, FL March 2021 to March 2022 I recruited for technical roles by headhunting, sourcing, and screening qualified candidates. I managed the entire hiring process, including temporary employees, across pay ranges from $30k to $200k per year. The dynamic weekly orders required consistent high performance.

After proving my digital marketing skills, I became a Marketing Coordinator for US operations. I enhanced traffic and resumes for Light Industrial/Technical roles through ads on platforms like Facebook, Instagram, Indeed, Zip Recruiter, and LinkedIn. I tracked ad progress, managed spending, and conducted market research for optimal impact and attraction of applicants.

ROUTER/ DISPATCHER/ PAYROLL/ ADMINISTRATOR

Goya Foods Inc/ October 2019 to March 2021

I was a Router responsible for efficient Goya Truck Driver routes. I factored in order value and customer size for commercial and small businesses. These routes carried valuable goods weekly and were assigned based on driver metrics. I ensured DOT compliance, driver safety, and vehicle updates across states. Additionally, I provided customer service by fielding calls from customers, drivers, and brokers. Lastly, I processed payroll for drivers and warehouse staff.

SUPERVISOR

ABM Industries/ June 2019 to October 2019

As a Supervisor, I managed the cleaning operations with a team of 10-15 workers on back half night shifts at ACY1. I coordinated and assessed ABM workers, often managing shifts with limited English speakers due to collaboration with a Temp Agency. I facilitated efficient teamwork by translating for the other supervisor. I strategically assigned temp workers to optimize performance alongside Amazon employees. I trained new hires and effectively supervised the entire ACY1 building at night, ensuring assigned stations were productive. I achieved this by earning employees' respect, addressing needs fairly, and maintaining a clear chain of command. LEAD/ TRAINER

Bumper Specialties Inc/ Part Time During 2009 to 2013/ Full Time During 2013 to 2015 I led Inventory/Product Logistics and Quality Control with 6 years of experience managing packing, labeling, and allocation for about 80% of products. Proficiency in proprietary logistics software, reporting to the Plant Manager about orders, and communicating with other supervisors were key responsibilities. I trained staff in daily procedures for streamlined operations.

EDUCATION

MASTER OF SCIENCE in ENTERTAINMENT BUSINESS FULL SAIL UNIVERSITY - Orlando, FL 2017 to 2018

BACHELOR OF SCIENCE in COMPUTER ANIMATION FULL SAIL UNIVERSITY - Orlando, FL 2015 to 2017

SKILLS

• Google Ad Words

• Bilingual

• Payroll (3 years)

• Administrative (6 years)

• Customer Service (2 years)

• Analytics

• Digital Marketing (3 years)

• Market Research

• Microsoft Suite (10+ years)

• Adobe Creative Suite

• Project Management (2 years)

• Social Media Management

• Sales (2 year)

• Data Entry (3 years)

• Management (6 years)

• Recruiting (2 years)

• Human resources (3 years)

• CRMs (2 years)

• SAP Fieldglass (2 years)

• IQN

• Sterling

• XTD Force

• ATS (2 years)

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