Valerie Ralph

Orlando, FL ***** • 407-***-**** • adz7h8@r.postjobfree.com

Professional Summary

Enthusiastic psychology graduate eager to contribute to family success through hard work, attention to detail and excellent organizational skills. Clear understanding of profession and training in team building. Motivated to learn, grow and excel in given field. Skills

Adaptability and Flexibility

Detail-oriented

Interpersonal Communications

Personnel Training and Development

Public Speaking

Work History

Merchandise Cast Trainer, 05/2012 to 11/2021

Walt Disney World – Bay Lake, Florida

Scheduled and taught in class and online courses to increase learning opportunities. Developed effective training plans based on department needs and objectives. Analyzed team performance and identified opportunities for additional training. Recruited and trained new members of guest service team. Monitored and reported trainee progress, introducing new learning tools to address individual needs..

Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

Supported productivity increase and business growth through new hire training and mentoring. Liaised between executives and entry-level workers, facilitating smooth communication. Created and oversaw merchandise training programs for operations. Managed team of 20 merchandise employees, overseeing hiring, training and professional growth of employees.

Trained and mentored more than 150 new personnel hired to fulfill various roles in addition to merchandise team

Electronics Team Trainer, 02/2006 to 11/2018

Target – Orlando, Florida

Developed effective training plans based on department needs and objectives. Implemented diverse instructional methods, optimizing trainee engagement. Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Supported productivity increase and business growth through new hire training and mentoring. Developed individualized training plans to achieve staff readiness. Education

Bachelor's Of Science: Psychology, 12/2013

University of Central Florida - Orlando, FL

Accomplishments

Led 6-hour property orientation courses for over 150 new cast members. Supervised team of 20 staff members

Led merchandising and inventory management at 2 retail stores. Earned "Employee of the Month" award in March '06

Used Microsoft Excel to develop inventory tracking spreadsheets. Volunteer

3 months working at homeless shelters Orlando

1 year working at youth shelter

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