Customer Service Client Care
Resume:
S
Shonda
Staton
Shondaharp****@gm
ail.com
Bowling Green, KY
42101
SUMMARY
Energetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Dependable Supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. SKILLS
Operations Management
Strategic Planning
Schedule Development
Inventory Control
Process Improvement
Team Building
Staff Discipline
Training and Development
Inventory Oversight
EXPERIENCE
Supervisor
Bowling Green, KY
Stepworks/ Jul 2020 to Aug 2023
Directed and supervised team of 15 employees in daily operations. Monitored client progress and provided appropriate interventions as needed. Conducted weekly staff meetings to discuss client care issues, goals, and objectives. Ensured that all documentation is completed in a timely manner according to agency standards.
Assistant Director
Prestonsburg, KY
Addiction Recovery Care/ May 2017 to Jul 2020
Developed and managed a team of 10 employees to ensure efficient operations of the organization.
Assisted in developing individualized treatment plans for clients and monitored progress towards goals.
Facilitated groups, psychoeducation classes and recreational activities. Maintained accurate documentation of services provided in accordance with agency policies and procedures.
Created positive relationships with clients by providing compassionate support. Assistant Manager
Emporia, VA
Variety Wholesalers/ Feb 2014 to Sep 2015
Developed and maintained store policies and procedures. Monitored store performance metrics, including sales, profitability and customer service ratings.
Performed regular audits to ensure compliance with company standards. Recruited, trained and managed a team of 20+ employees. Handled cash register transactions accurately while providing excellent customer service.
Initiated new product training sessions for employees to improve product knowledge. Assistant Manager
Roanoke Rapids, NC
Taco Bell/ Jan 2013 to Sep 2014
Ensured compliance with all food safety regulations and sanitation standards. Supervised and trained staff in customer service, food handling, and safety protocols. Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Maintained detailed records of sales transactions and daily shift reports. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
EDUCATION AND TRAINING
GED
Big Sandy Community And Technical College Jun 2017 Pikeville, KY
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