Customer Service Quality Control
Resume:
Trisha Tribble
**********@*****.***
SKILLS
Weekly A/P A/R
Log Inventory
Ordering inventory
Payroll
Labor logs
Waste management
Quality control
Time Management
Customer Service
Customer Complaints
Communications
Organizational skill
Proffit Targeting
Team Building
9:37 AM (2 minutes ago)
SUMMARY
An enthusiastic manager with drive, determination and proven ability
to ensure that the restaurant runs efficiently and profitably.
Having a history of maximizing guest satisfaction and
profitability while keeping high standards of food,
service and present a positive and fashionable image of the
business. Extensive knowledge of the hospitality and
working practice recruitment and pay conditions of
employment and diversity issues. Now looking for a
new challenging managerial position, which will make best use of
existing skills and experience.
EXPERIENCE
Operating in high volume restaurants and improving all controllable
costs, thereby maximizing financial performance. Also, responsible
for effectively developing, managing and leading the restaurant to
supply excellent service. Ensuring the highest standard of food and
beverage service and helping staff to excel in hi volume times of
service. Keeping control of food and labor costs. Ensuring the health,
safety and hygiene standards are kept. Having an in-depth
knowledge of all menus. Experience in the back of the house
P.O.S systems. Responsible for recruiting, training and developing
staff. Dealing with and resolving customer complaints
Maximizing all business opportunities to drive sales.
Communicating with the kitchen staff to ensure efficient food service.
Recommending customers and wine selections
Liaison with the head chef to discuss and develop the menu.
Overseeing clients booking and reservations
Organizing daily and weekly notes for the
restaurants staff. Purchasing stock supplies and negotiating the best
price with trademark suppliers. Creating a great atmosphere and
being an inspirational host for all others
Monitoring sales and then authoring informative reports.
References
Nathan Watts 253-***-****
Rosin Brown 832-***-****
Terry Busby 360-***-****
Megan Wheeler 425-***-****
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