IT Support Specialist

Golda Kemuel

***********@*****.*** 515-***-**** LinkedIn

Summary

Reliable customer service professional with 6 years experience in production driven settings, looking to transition into the IT industry. Strong background in sales, workflow optimization and retail. Proven leader and successful in mentoring new employees.

Technical and Professional Skills

● Troubleshooting networks

● Install and update operating

systems

● IOS/Android

● Windows/MacOS/Linux

● Problem Solving

● Team Collaboration

● Critical Thinking

● Data Management

Education

Per Scholas, IT Support, Dallas, TX May 2023 - July 2023 CompTIA A+ Certificate

Google IT Fundamentals

Certificate

University of Lome, Lome, Togo West Africa September 2010 Bachelor's Degree in Linguistics

Professional Experience

USPS Dallas, TX

Mail Clerk August 2022 - Current

● Sorted mails into their appropriate zip code and cities across the country as well as foreign mails and logged into computer printing placards for the mail routing.

● Collaborated with other employees to complete large shipments and during high-volume mailing periods.

● Troubleshoot some computer software and hardware problems when they occurred. USPS Des Moines, IA

Mail Clerk September 2016 - August 2021

● Operated mail processing equipment and manually sorted mail.

● Processed payments and handled cash using a point of sale computer system.

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