Supply Chain Customer Service

JENNIFER A. SMITH

** ********** *****, ******, ** 76099, 214-***-****, adz7cq@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 15 years comprehensive experience in supply chain, distribution, facilities and customer service. Demonstrated ability to overcome adversity and achieve target results. When problems or setbacks arose, new strategies were developed quickly and feedback was sought from impacted departments. Communication and innovation was facilitated and endorsed.

SKILLS

• Decision-making • Leadership • Results oriented

• Time management • Written and verbal

communication

• Problem-solving

EXPERIENCE

General Manager, June 2022 - PRESENT

Haslett Logistics Dallas, TX

Aug 2013 – July 2022

• Logistics planning and scheduling with major retail and freight operations

• Direct all budget operations in DFW market in order to achieve maximum return on investment, review financial reports and other performance data.

• Trained incoming associates, assisted in implementing new fuel programs, initiated new logistics planning programs, managed inventory for over 300 locations.

• Implement policies, goals and objectives for multiple departments in coordination with board members and staff.

• Select, train and evaluate employees or applicants. Operations Manager, August 2013 – July 2022

Douglass Distributing Sherman, TX

• Fuel logistics, planner, dispatcher for a petroleum delivery company.

• Draft staff work schedules and assign duties to drivers, dispatchers, administrative roles and trainees

• Ensure suppliers are providing goods and services within budget and in an effective manner. Lead Dispatcher, September 2007 – August 2013

Petro-Chemical Transport/KAG Carrollton, TX

• Assisted in training incoming and current associates with new software and new customer accounts.

• Designated as a Senior/Lead Dispatcher for multiple areas and was used frequently as a floater for associates that were unable to complete their assignments.

• Built cooperative relationship and rapport with drivers and actively sought information to understand issues, needs, and expectations.

• Managed a minimum 10 dispatchers, 50 drivers up to a total 302 drivers at any given time.

• Clearly communicated with customers, vendors, drivers, and peers about various needs and progress. EDUCATION

Associates

Brookhaven Community College, Dallas, TX

Court Reporting Institute, Dallas, TX

Contact this candidate