Administrative Assistant Customer Service

Marie Broderick

Mobile: 224-***-**** email: *****.*********@*******.***

Profile

A highly competent, motivated, and enthusiastic administrative specialist with experience in working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient, and accurate administrative and customer support to office managers, clients, and colleagues. Approachable, well presented, and able to establish good working relationships. Possessing a proven ability to generate timely projects, and solutions to problems. Ability to be an integral member of an administrative and customer support team. Experience

Gallagher December 2022 – March 2023

Client Service Associate

Processed customer renewal solutions ensured and delivered to clients in a high quality and timely manner

Supported business activity, new business applications, compiling information for RFP’s processed certificates of insurance

Collaborated with team members to improve overall workflow processes and achieve goals by adhering to efficiency/productivity and process standards

Nurtured relationships with buyers in the client organization as well as with the day-to-day client representatives

Conducted periodic audits to ensure compliance to standards and service level

Maintained accurate client and policy data and documents within your Gallagher systems

Effectively balanced multiple competing priorities Classic Care Health January 2021 – May 2023

(Part-time) Caretaker

Provided healthcare assistance, Giving medicines, baths, physical activity

Staying organized with the daily requirements to provide care to terminal elderly residents Kelly Services January 2021 – June 2021

Administrative Assistant

Contracted at large client providing administrative assistant to the Operations Department

Collecting and entering data in databases and maintaining accurate records of all Customer Invoices

Assisted operations team members preparing invoice data to merge into their new SAP System Highline Utility July 2019 – November 2020

Receptionist/Administrative

Maintained front office, phone lines, and all visitors, handled all incoming/outgoing mail and deliveries

Prepared billing statements to all customers, produced reports for testing department via excel

Maintained schedule on conference rooms and

Inventory and ordered office supplies

Westchester Services LLC June 2016 – November 2017 Administrative Assistant

Provided administrative support to a small manufacturing company within their customer service department

Processed purchase orders into the company’s internal ERP system

Processed and entered customer invoicing into the customer’s internal billing system

Entered customer’s order tracking information into customer’s internal system

Provided a wide variety of administrative projects to the department Managers CTI Consultants Inc., Chicago O’Hare Airport July 2011 – March 2016 Compliance Auditor Administration Specialist

Perform detailed audits on O’Hare Airport Clients active employees for new, renewal and terminated badge holders, maintained in the Airports Compliance System.

Prepare Client Audit Reporting, Fingerprints and Maintain Client data via Client Access Badging System.

Assist in FBI Fingerprint Reports for O’Hare Airport.

Assist in tenant / contractor signatory training (authorized signer classes)

Reconcile Security Threat Assessment files and reports with the adjudication files and the ID badging office files.

Assist in tracking Airlines Government processing of STA (Security Threat Assessment) Files and communicating status to Clients employees.

Assist Clients in determining causes of disqualification for applicants ID badges.

Manage vendor meetings/training set up.

Education

Completed Computer & Administration Office Training Program 2010 - 2011

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