Customer Service Product Line
Resume:
DEBRA DIANE RICHARDS
**** *.*. *** * 812-***-**** Cell
Aurora, IN 47001 **************@*****.***
Experience:
Hillrom-Baxter February 2022- September
2023
Capital Customer Service Administrator
1069 State Route 46E Batesville, IN 47006
Verification of employment request must be faxed to 800-***-****
Call Center atmosphere
Hybrid experience
JDE operating system
Educate customer and sales representatives on product portfolio, product features and additional accessories and services available
Knowledge base of products, services, and business ventures in order to answer inquires or direct call to appropriate party
Enter proposals and purchase orders under $10,000 that are called or faxed in.
Ensure appropriate pricing approval is given based on product line discount matrix.
Handle all Acute and Post-Acute email inquiries directed via website or Customer Service email
Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix’s
Achieve department service level goals through prompt and courteous phone skills
Matthews Aurora Casket Company- August 2016- February 2022
Customer Service Rep
Verification of employment request must be faxed to 412-***-****
SAP operating system
Service incoming customer requests and address issues via phone, email, chat,
written communication and personal contact
Follow up on commitments to customers and internal constituents
Knowledge of product lines, pricing, delivery time and marketing initiatives
Maintain liaison with other departments for order completion
Resolve complaints and issues in timely fashion
Work well autonomously and within a team in fast-paced, deadline-oriented
environment
Self-motivated with critical attention to detail deadlines and reporting
DEBRA DIANE RICHARDS
7757 S.R. 350 N 812-***-**** Cell
Aurora, IN 47001 **************@*****.***
Dearborn County Health Department- Vital Records May 2013-August 2016
Vital Records Professional- Specialist
Record, Maintain, Distribute Birth/Death Records through Indiana State Dept. of
Health (ISDH) Genesis program
Prepare outgoing mail; Sort and Distribute department mail
Dearborn County Health Department- Environmental June 2012-May 2013
Environmental Health Clerk
Issue and Record Permits and Releases for Septic and City sewer
File and Scan
Answer phones and Greet customers
Maintain database for animal bites
Assist in County Preparedness trainings and objectives
Operate two-way radios
Alpha Rae Personnel- Employment Agency August 2010-May 2012
FSSA- Greendale, Indiana
347 W. Berry Street #700 Fort Wayne, Indiana 46800 206-***-****
Department of Family Service Clerk
Assist public in applying for State assistance
Schedule appointments
Answer multi-line phones
Greet and Assist public
Scan personal documents to case files
Northwest College August 2006- May 2010
Sheryl Hruska-V.P. of Academic Affairs
231 W. Sixth Street Powell, Wyoming 82435 307-***-****
Title III- Office Assistant
Maintain Federal funds of Title III, Strengthening Institutions grant
Prepare invoices, claim vouchers, purchase orders
Extensive work with Microsoft Office 2007 and XP
Utilize standard office equipment
Prepare, review, process a variety of routine correspondence
Prepare reports, logs, information, routine paperwork
DEBRA DIANE RICHARDS
812-***-**** (cell)
**************@*****.***
Education:
Northwest College, Powell, Wyoming August 2004-May 2009
Degrees:
Associate of Applied Science
Business Degree
and
Administrative Assistant Degree
Complete in spring 2009
Course Work:
Small Business Practices
Public Speaking
Business Communications
Word ProcessingWord
Business Law
Business Ethics
Principles to Marketing
Principles to Management
Microeconomics
Microcomputer Accounting
Practical Accounting
Computer Information Systems 4
Records and Information Management
Desktop Publishing- Word
Spreadsheet Applications- Excel
Keyboarding Mastery
Database ManagementAccess
Present Graphics- Power Point
**REFERENCES UPON REQUEST
Contact this candidate