Customer Service Representative
Resume:
James Krites
Parchment, MI *****
************@*****.***
Work Experience
Kitchen Manager
Liz’s parkview cafe - Richland, MI
June 2022 to Present
In charge of all kitchen responsibilities, including truck orders, dating and rotation of food items, preparation of all in house recipes, knife skills are good and have a lot experience. In charge of preparing for health inspections.
Line chef cook
Gun Lake Casino - Wayland, MI
January 2022 to Present
Run grill, build elegant sandwiches, also pantry, making deserts, salads and pizza, also prep Customer service representative/ Cpap Tech
Lincare Holdings - Kalamazoo, MI
February 2021 to Present
Customer services, taking phone calls, solving problems, setting up Cpap and all sleep apnea machines and Demonstration to customers
Clinical Technician
Airway Oxygen - Battle Creek, MI
November 2019 to Present
• Set up, scheduling, and instructing patients on oxygen therapy, sleep therapy, and other medical equipment such as Bunn compressors, suction machines, cough assist, Billi blankets, and a variety of CPAP machines.
• Communication with patient and physicians on a daily basis. Customer Service Representative / Back Up Driver
Airway Oxygen - Battle Creek, MI
January 2018 to November 2019
• Obtain prior authorizations for insurance coverage of patient medical needs
• Professionally communicate with doctors' offices
• Process Medical Insurance updates
• Knowledge of CMN's and diagnosis coding
• Communicate with patients in a timely fashion regarding billing and insurance information
• Process deductible/co-payments
• Extensive computer use, including HDMS (Health Data Management System)
• Medical billing and coding
Account Manager
Safety Kleen Environmental - Grand Rapids, MI
October 2016 to January 2018
• Provide superior customer service.
• Develop and execute sales plans/strategies for selling environmental waste removal products and services.
• Able to provide strong customer retention.
Assembly Technician
Landscape Forms, Inc - Kalamazoo, MI
September 2014 to October 2016
Assemble manufactured parts in a timely manner, using self-time management. Use of multiple hand tools, pneumatic tools and power saws. Prepare and package all shippable products.
Precise inventory control.
Final inspection for quality control.
On safety committee that maintains OSHA safety standards and SDS materials. Ambulette Driver
Integrity Ambulance Services - Greenville, OH
February 2014 to September 2014
Provided safe, reliable and friendly non-emergency transportation services to disabled consumers. Operated, scheduled, and maintained ambulette vehicles in a safe and efficient manner. Car Sales Consultant
Reineke Family Dealership - Lima, OH
September 2013 to February 2014
Certified Nissan dealer recognized for achievement in customer relations. Sales based on customers' needs and wants performed in a courteous and timely manner. Excavator Operator
Pools -n- More - Lima, OH
April 2013 to August 2013
Reviewed project plans and performed pool installation by use of excavating equipment. Performed these duties for the 2012 season as well. Patient Transporter
St. Rita's Medical Center - Lima, OH
December 2011 to February 2013
Transported patients to and from service areas in a punctual manner, being attentive to procedure schedules.
Worked as part of team to execute proper care of body mechanics and safety of patient. Comforted patients and families by offering support and encouragement. Maintained a safe, secure, and healthy work environment by complying with federal and state legal regulations.
Front Line Grill Cook
Adams Memorial Hospital - Decatur, IN
March 2010 to August 2011
Operated large-volume cooking equipment including grills, deep-fat fryers and griddles. Displayed a positive and friendly attitude towards customers and fellow team members. Owner/Operator
Pappy's at the Point - Russells Point, OH
September 2009 to March 2010
Co-Owner/Operator
Mancino's Pizza and Grinders - Decatur, IN
June 2004 to August 2008
Managed, scheduled, and worked alongside staff under Serv-Safe certification. Territory Sales Representative
Lawson Products - Fort Wayne, IN
August 2003 to June 2004
Executed cold calls to top level executives.
Negotiated details of contracts and payments, prepared sales contracts and order forms. Delivered exceptional account service to strengthen customer loyalty. Territory Sales Representative
Safety Kleen - Fort Wayne, IN
September 1994 to August 2003
Developed and executed annual sales plans and strategies for selling environmental waste removal products and services in the Northeast Indiana and Ohio territories. Used networking opportunities to create successful, on-going business relationships. Received Outstanding Sales Achievement Award.
Education
High school diploma
Shawnee High School - Lima, OH
Bachelor's degree
Skills
• Warehouse experience
• Medical receptionist
• Analysis skills
• CRM software
• Leadership
• Customer Service
• Sales
• Microsoft Office
Assessments
Customer service — Completed
January 2021
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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