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General Manager Customer Service

Location:
Galveston, TX
Posted:
October 07, 2023

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Resume:

Robert Dostal

General Manager

Galveston, TX ****0

adz79r@r.postjobfree.com

+1-409-***-****

Restaurant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting

high expectations and raising service standards.

Highlights

Skilled in Staff development Hiring and training

Customer-oriented Supervisory skills

Strong leader Operations management

Full service restaurant background Adaptable

Work Experience

Distribution Manager

The Galveston County Daily News - Galveston, TX

December 2019 to Present

I oversee the distribution department as well as District Managers and carriers. I also have to run open routes along with my Managers to insure our subscribers receive their papers daily. General Manager

Cafe Michealburger - Galveston, TX

February 2014 to June 2019

Supervision of all restaurant operations.

General Manager

Gaido's Seafood Restaurant - Galveston, TX

November 2010 to June 2013

Oversight and coordination of all Restaurant operations. Supervision of all Management staff. Responsible for the achievement of all objectives and standards set by the Director of Operations, such as annual and period goals in

Cost, Sales, and Labor.Recruitment and Training of all new staff.To execute 4 Quality Assurance checks per period. To

hold Quarterly facility Clean-ups. To uphold facility appearance and sanitation practices. To address all maintained

issues. To address and resolve all Guest concerns. To promote a positive and productive work environment.

Assistant General Manager

Olympia Grill - Galveston, TX

June 2009 to August 2010

Overseeing entire F.O.H. operations including cash drawer accountability, floor plan assignments. opening and closing

procedures, party and banquet preparations, hiring and training of new staff, scheduling, inventories, banking

procedures, negotiating and scheduling of live entertainment, consulting with B.O.H. managers on weekly specials,

addressing Staff and maintainence issues, and Resolving Guest concerns. Manager

F.O.H

February 2003 to June 2009

Gaido's Galveston, Texas

Supervision of customer care and service as well as product and procedure knowledge. Training of new staff members in the Gaido's 'way" of guest relations. Opening and closing procedures, party and banquet preparation and execution.

Sales rep

Cornerstone Marketing - Houston, TX

October 2002 to February 2003

Outside Sales of Individual Health insurance and supplemental products. Food @ Beverage manager

Galveston Country Club - Galveston, TX

July 1998 to October 2002

Party and Banquet sales. Event set-up and execution. Hiring, training, scheduling and supervision of staff.Daily deposit

accountability and monthly inventories. execution of Bi-weekly payroll. Education

High School Diploma in General

Jonesboro Senior High School - Jonesboro, GA

1979

Skills

• Inventory Management

• Operations

• Payroll

• Scheduling

• Team Building

• Training

• inventory

• retail sales

• Word

• Microsoft Word

• Basic math

• English

• Customer service

• Guest Relations Experience

• Operations Management

• Banquet Experience

• Restaurant Management



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