DONY PIERRE

Phone: 267-***-**** - Email: adz78o@r.postjobfree.com

Technical Skills And Certifications

Microsoft Visual Basic .NET

Python

Multimedia Graphics design

Microsoft SQL

Relational Database Design

Web Design

Access Database design

SQL Oracle database design

A+® Certified

Network+® Certified

Microsoft Certified

Education

Champlain University Attending 2021 to 2023

Software Development - Street Burlington, VT. I have graduated with a second Bachelor’s Degree in Software Development

Champlain University Attending 2020 to 2021

Completed C++ Certification

Completed Java Certification

DELAWARE COUNTY COMMUNITY COLLEGE Attended in 2016 Computer Software Programing – Media PA

NEW HORIZONS COMPUTER LEARNING CENTER – KING OF PRUSSIA, PA Graduated 2006 Completed Microsoft Certified System Engineer hands on and Cisco training

UNIVERSITY OF PHOENIX – Philadelphia, PA Graduated 2005 Obtained Bachelor of Science in Information Technology Major: Computer Science

PENN STATE UNIVERSITY – Media, PA Graduated 2003 Obtained Associated Degree Major: Computer Science Professional Experience

AZURACARE- Malvern, PA 2012 to Present

Service Desk Specialist

Responsibilities:

Responsible for troubleshoot different center systems and servers, troubleshoot outage and bring server, firewall and switch back online.

Troubleshoot connection issue for outlook 2010, 2013 and outlook 365 desktop application and webmail. Repair and replace desktop Microsoft office applications when necessary.

Responsible for local and remote users requests for computer and network support. I install, maintain, troubleshoot and repair window 10 with all required applications. I work in a fast- paced environment. I diagnose and troubleshoot desktops, laptops, iPhone, iPad.

I troubleshoot and repair network connectivity issues for Network printers and scanners. I set up network printers and scanners and setup network scan share folders.

I create users profile in Avaya Voice Over IP and setup the extension. I manage my company’s corporate E-fax account and create user accounts and E-fax numbers with the needed active directory groups, email distribution lists and mailboxes for E-fax numbers in our system.

I am responsible for training other techs and creating trainings or knowledge based materials such as solutions documents to help fix network issues and for providing support to users having problems using computer software and hardware or inquiring how to use specific software, operating systems or hardware.

I am responsible for creating network and system access for new employees. When my company hires a new employee, I am responsible to create the AD or domain account, setup or add the security groups, create email accounts and distribution list, patch the network connection, and setup network port in office and desk and setup phone access including extension and voicemail for the new hire.

I manage the following applications - troubleshoot and create user account and provide access to users in many other systems and applications such as NextGen, RL Solution, Medical Manager, Accellos servers and scanners, Workplace PO, Imagine, RIS, SRS, PACS – Candelis, EXA. I also create solutions for other techs and trained users on how to use these applications.

Oversee time sensitive project to retire tablets and replace with new laptops for 200 plus customers. Oversee project to secure network printers. I have manage different projects for the company such as the repair and maintenance of the Motion Tablets and securing network printers for the entire company.

Setup access, troubleshoot, install and repair application for, Webex, WatchGuard SSL, WatchGuard Firewall, Access Database Design Management system, Kronos, RL Solution and.

Troubleshoot user Citrix access. Install and repair Citrix application

Setup VPN access, troubleshoot, install and repair application for the following VPN – Forticlient, WatchGuard Mobile VPN, Moble VPN with SSL Client and IKEv2 – including tokens setup and troubleshooting.

ING FINANCIAL CALL CENTER – West Chester, PA 2010 to 2012 Network Technician

Responsibilities:

Tester for window 7 image prototype before implementation. I install, troubleshoot, test the image with all required applications and record all errors for development improvement.

Helpdesk Support- Responding to users’ deskside and remote computer support requests. Backup and restore operating system, backup and restore user’s data, move or transfer user’s data from old to new computers. Removing viruses and spyware, distribute and retrieve users’ IBM laptops/desktops.

Managing, adding users and computer accounts to active directory, setup and troubleshooting TCP/IP and network connection, IBM Laptops and desktops Break-fix, imaging, encrypting and decrypting laptop and desktops. Order/process and build new Laptops/desktops and maintain inventory. Map Network

Drives, setup and troubleshoot network printers. Set-up and configure and troubleshoot outlook and lotus notes.

UNITED PARCEL SERVICE – Philadelphia, PA 2002 to 2012 Full-Time IT Specialist

Responsibilities:

I Manage 16 to 20 employees and inspect equipment’s. I break fix computers, order, replace and upgrade PC peripherals and network devices. I support and maintain windows XP and Window 7 operating system and application.

COMPUCOM – PAULSBORO, NJ 2008 to 2010

Computer Technician

Responsibilities:

Provide on-call computer repair services to different sites Break-fix, Laptop, PC, remove Virus and upgrade- XP, Vista, Windows 7 Install, troubleshoot printers and wireless devices INSIGHT GLOBAL - King of Prussia Aug 2007 to Mar 2008 Support Engineer

Responsibilities:

Troubleshooting and diagnostics, repair, Replace, laptop and desktop, LCD screens, hard drive, CPU, System Board and other parts. Upgrade OS, software/hardware, connecting network devices, installing network printer.

Setup and troubleshoot network printers.

CTDI- West Chester PA May 2007

Technician

Responsibilities:

Surface mounted soldering, repair transceivers, power Amps, digital Boards, power supplies. TECHDATA – Swedesboro, NJ 2006

Responsibilities:

Desktop, laptop memory upgrade, hard drive and video cards. BIOS upgrade and set-up, security install software and other software, experience with Ghost/imaging.

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