William Wallace

314-***-**** adz787@r.postjobfree.com Fenton, MO 63026

SUMMARY

Dedicated professional with a strong background in customer service, phone outreach, and relationship management. Demonstrated ability to manage high-volume calls, overcome objections, and foster positive relationships. Seeking a call center role to further contribute and enhance customer experiences. EXPERIENCE

Business Development Representative // June 2023 – Present Secure ADT – Earth City, MO

• Conducted 80-100 daily cold calls to realtors, effectively promoting home security systems and establishing valuable connections for future business development.

• Utilized CRM tools for enhanced lead management, ensuring consistent follow-ups.

• Researched new real estate listings, proactively sourcing leads by identifying agents who recently purchased properties.

• Fostered relationships with realtors, customizing security solutions to meet unique client needs.

• Demonstrated adeptness at Microsoft Teams and Outlook for streamlined communication. Pest Control Technician // January 2022 – October 2022 Orkin – Fenton, MO

• Managed a wide customer base, ensuring satisfaction with services delivered.

• Handled phone-based monetary transactions with accuracy and professionalism.

• Demonstrated reliability, ensuring punctuality and consistent adherence to schedules.

• Selected for assignment in another city, contributing to the expansion of the company.

• Awarded Technician of the Month for three consecutive months. Visual and Dye Quality Inspector // April 2018 – December 2021 MetalTek – Pevely, MO

• Conducted regular visual inspections, guaranteeing product quality.

• Collaborated with teams to resolve quality issues, ensuring high production standards.

• Demonstrated quick response in handling safety incidents and hazardous situations. Deli Customer Service // July 2014 – January 2018

Walmart – High Ridge, MO

• Delivered exceptional customer service, earning recognition for excellence.

• Advanced to a trainer role, emphasizing ethical processes and team cohesion.

• Managed diverse customer requests, offering alternatives when necessary. SKILLS

Technical Skills

Microsoft Office (5 years)

Quality control (3 years)

Quality Assurance

Soft Skills

Effective Communication (phone, text, email)

Attuned to customer needs

Demonstrated sales ability

Conflict resolution

EDUCATION

Northwest High School 2014

Cedar Hill, MO High School Diploma

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