Customer Service Data Entry

LaShanti Napper

***** ***** **** **. *******, MD 20735

Phone: Cell 240-***-****

Email: **********.**@*****.***

OBJECTIVE: To utilize my extensive experience in retail, money management, leadership and customer service skill to obtain a career that I can grow from within and help increase both customer satisfaction and the overall corporate reputation and profitability. QUALIFICATIONS:

• Outstanding Public Relations, Administrative, Sales and Communication Skills

• Excellent Organization Skills; Self motivated; Excellent ability to multi task

• Able to set effective priorities and implement decisions to achieve immediate and long term goals and meet operational deadlines

• Skilled in materials management, maintenance of filing systems, mail processing and data entry.

EMPLOYMENT:

02/2021- Present Assistant Shift Manager, McDonalds (Lexington Park, MD)

Getting orders from customers and preparing food accordingly.

Checking the temperature of the food to ensure safety.

Administering cash positions and dealing with bank deposits.

Making sure that all employees are aware of new advancements.

Purchasing supplies and keeping low labor costs.

Balancing the registers

Train new employees

11/2018 – 02/2021 Cashier, McDonalds (Lexington Park, MD)

Greet customers

Taking and delivering orders

Assist with food preparation

Solve customer complaints

Handle monetary transactions

Keep restaurant common areas clean and well stocked EDUCATION:

2021 High School Diploma- Great Mills High School- Lexington Park, MD

2017 – 2021 Air Force Jr ROTC

Maintained above 3.0 GPA 2018-2021

COMPUTER SKILLS: Access, Microsoft Word, Excel, Internet Explorer/Chrome, and WordPerfect, typing skills 45 WPM

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