Rosana C. Grimes

**** ******** ****** • Philadelphia, PA 19150

Home: 267-***-**** • Cell: 215-***-****

adz752@r.postjobfree.com

Objective

Exercise the highest level of professionalism in the recovery of money. Also to achieve client expectations, and monthly collection goals.

Experience

Police and Fire Federal Credit Union Senior Collector 01/2013- Current

First party collections.

In house collections.

Collect on car loans, mortgages, Visa credit, home equity and personal lines of credit.

Transfer customer balances from share to share.

Customer service techniques..

Financial advising.

Opening work out loans for customers.

Knowledge of various collections techniques.

Accounts Receivable Management (ARM) Collection Agent 01/2010 – 01/2013

Third party collections.

Managed one on one projects with Cabala’s and Target accounts.

Controlled collections on high balance debts.

Worked with third party collections.

Implemented skiptracing to locate individuals.

Alliance One, Inc. Collection Agent 10/2008 – 12/2009

Controlled collections on high balance debts.

Worked with third party collections.

Managed bankruptcy and attorney files.

Familiarity with auto pays, Western Union and balance transfers.

Knowledge off FDCPA laws.

NCB Management Collection Agent 12/2006 – 10/2008

Assisted consumers in identifying the repayment of financial obligations through account maintenance according to both client and company expectations.

Implemented skip tracing to locate individuals.

Handled collections of delinquent accounts.

Academy Collection Service Collection Agent 04/2001 – 12/2006

Applied skills and knowledge in following prescribed procedures regarding the regulation governing collections in order to minimize company, clients’ exposure to risk (FDCPA).

Worked with third party collections.

Implemented skiptracing to locate individuals.

References

Available upon request

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