Customer Service Financial Services
Resume:
Maybelly Leal
Toronto, ON M*R-1G7
adz73o@r.postjobfree.com
QUALIFICATIONS
● Bilingual in English & Spanish
● Ability to work individually and as a member of a team in fast-paced environments
● Excellent communication and problem-solving skills
● Smart Serve certified; very experienced in serving environments
● Food Handler certified
EDUCATION
● Canadian Workplace Communications Program
● Skilled Business and Financial Services, JVC Toronto. 1911 Finch Ave West, North York M3N 2V2
● Excel in the workplace, Working Skills Centre 55 Eglinton Ave East, North York M4P 1G8 WORK EXPERIENCE
Hudson Bay Company 6500 Yonge St. North York, ON M2M 3X4 Customer Service, retail associate, stock in Sept-Dec 2022
● Receives, inspects, and counts stock for damage, spoilage, or missing items
● Records inventory in the store's manual
● Labels items with identification tags and price tags
● Maintains the orderliness of the store's stockroom
● Responsible for guiding customers towards dressing rooms, placing unwanted items back to display racks
● Brings different clothing sizes and designs as required by customers
● Make sure all marked down items get the accurate price visible for customers Wine Rack 20 Church Avenue, North York, ON M2N 0B7 Customer service, wine merchant, cashier Nov 2016-May 2022
● Delivered exceptional cashier work through excellent customer service, sales & transactional processing
● Excellent knowledge of merchandise, able to make suggestions about all varieties of wine
● Demonstrated ability to work and communicate effectively with coworkers and seniors
● Used online training tools such as “Liquid Learning” courses & more
● Handled customer inquiries and complaints with a friendly & professional approach
● Working with servers to ensure that orders are completed and to guarantee that customers get the best of attention when they make orders online using Uber or Skip the dishes app Belize Fashions Lawrence Square Mall 700 Lawrence Ave W, North York, ON M6A 3B4 Customer service, cashier April-October 2016
● Welcomed clients, helped them with any recommendations at the store. Giving full explanations regarding promotions or items marked down
● Responsible for keeping customers satisfied, offering the latest fashions depending on the occasion
● Provided requested assistance about prices, products & or other specific details
● Balanced cash in the till with receipts & ensured that the store ran smoothly Coppa's Fresh market 4750 Dufferin St, North York M3H 5S7 Food Server, cashier July-December 2014
● Serve meals & drinks to customers
● Clean cafeteria
● Barista services
Volunteer Experience
YMCA 567 Sheppard Ave E, North York, ON M2K 1B2 January- June 2014
● Front desk
● Customer service
● Provide general information in person and by phone
● Maintain front desk security and security access lists of the memberships Centennial Public Library 578 Finch Ave W, North York, ON M2R 1N7 June-February 2015
● Cooperated with the conversation club activities
● Shelved books and other library materials
● Participating in many duties such as photocopying of materials, cleaning tables and shelves, & library materials reparations
References:
Vivien Novak (Store manager at Wine Rack)
20 Church Ave. North York, ON
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