JAMES WOLFE

San Diego CA *****

313-***-****

adz72s@r.postjobfree.com

https://www.linkedin.com/in/james-w-141463123/

PROFESSIONAL SUMMARY

Information Technology Specialist and United States Army Veteran and with 10+ years of leadership experience seeking to enter the civilian sector. Highly proficient in operations, directing teams of personnel, and learning new skills quickly while immersed in a dynamic, fast paced environment. Possess a comprehensive background in operations management, program management, strategic planning, and problem-solving all derived from conducting domestic and global operations. Adept in cross-functional coordination in matrixed organizations and communicating/influencing stakeholders at all levels with both technical and non-technical audiences, with a strong innate desire to have an impact on a high performing team environment. Career supported by outstanding performance and professionalism, with expertise in information technology management.

• Leadership / Supervision • Inspection Administration • Risk Management

• Quality Assurance

• Data Analysis

• Training and Development

• Policy Implementation

• Organization / Communication

• Microsoft Office Suite

CAREER HIGHLIGHTS

Understanding of computer hardware and network topology, leading to the creation of troubleshooting guides increasing overall fleet effectiveness with local area network based interactive electronic technical manuals Managing the system operations and testing for Compartmented Information during systems integration testing. Recognized by subject matter experts as an outstanding technical technician. PROFESSIONAL EXPERIENCE

Insight Global, San Diego CA.

IT Specialist Mid 2023 - Present

Supervised, directed, and coordinated unit level administrative duties to service, refine and improve information technology services lifecycles, and IT troubleshooting. Possess a comprehensive background in diagnosing technical issues, providing customer service, and attention to detail. Extensive experience troubleshooting equipment, upgrading software, maintenance, inventory control, and training and development. Perform in roles as desktop support technician and field service technician. Provide tier 2 information technology troubleshooting support for customer technical issues. Handle tickets involving issues with laptop, desktop, printer, and equipment.

• Evaluated Security configuration using Security Technical Implementation Guide viewer and Security Content Automation Protocol software

• Implemented Assured Compliance Assessment Solution scanning and remediating vulnerabilities

• Developed short-long range goals with program management and safety briefings for program administrators across departments for military training in specialized occupations Tyonek, San Diego, CA 2021 to 2023

Aviation Log and Records Technician

Build Inspection Plans for aircrafts using quality data extracted from work scope routers and technical publications. Identify and extract quality verification operation lines of work scope routers and quality related measurement data

• Ensured new and existing staff are trained on company policies and guidelines and perform within the accepted standards, increasing operational efficiency, and enhancing the work environment for all staff

• Analyze completed work documents, ensure that all work directed, has been accomplished and certified in all respects and that applicable changes and bulletins have been incorporated and follow the most current technical publications and Update and review Inspection Plan/Router tracker

• Perform additional role as CTR (Customer Technical Rep); troubleshoot issues and correspond with ITs JAMES WOLFE PAGE 2

PMG, San Diego, CA 2019 to 2021

Operations Specialist

Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports. Review and verify quantities to Track purchase orders and Input sales orders and invoices.

• Track and ensure funding for jobs/contracts/PO

• Track personnel, vessels, and equipment

• Perform additional role as IT support; troubleshoot; break/fix issues Cydecor, San Diego, CA 2017 to 2019

Operations Support / Administrative Specialist

The Agency Program coordinator who impleneted project schedule; prepared and provided routine status reports, logs, and correspondence to senior level managers and executives

• Organizational Defense Administrator

• Responsible for the administration at the organization level Administration / Human Resource, U.S. Army Reserve 2015 to 2018 Managed analysis, briefing development, and production utilized in the execution of joint mission planning for the United States Army. Exceptional performance in quality control, analyzing, collecting, and disseminating Time- critical intelligence information in a fast-paced environment.

• Mentored and trained personnel and managed risk upon multiple lines to protect assets, property, and equipment valued over $10M while meeting the expectations of senior leadership.

• Served as crucial staff integrator, designed and implemented project management plan maintaining over $1.5 million in programs that focused on situational awareness, policy development, and technical training across the organization.

MILITARY SERVICE

11B Infantryman, U.S. Army 2011 to 2015

EDUCATION

Cyber Security – System Admin Certificate, expected completion - Ivy Tech Community College

Financial Management, Certificate - 2020

Defense Acquisition University, San Diego, CA

Bachelor of Science in Business Management - 2018

National University, San Diego, CA

Emergency Medical Services - 2010

Baker College - Clinton, Ml

CERTIFICATIONS

CompTIA Security+

CompTIA A+

Google IT Support Professional

SKILLS

Serviced over 1,600 customers with IT support

Experienced with Linux, Cisco, and Windows Servers and Operating Systems. MS Office Suite Advanced Proficiency - Google Suite

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