Front Desk Clerk
Resume:
Chicago IL *****
***************@*****.***
ERICA HAMPTON
OBJECTIVE
To begin my journey into the work force by obtaining the experience necessary to succeed in today’s society.
SKILLS & ABILITIES
I am proficient in Microsoft Office: PowerPoint, Word, and Excel. I have good communication skills. I am self-motivated, ambitious and responsible.
EXPERIENCE
CHA (CHICAGO HOUSING AUTHORITY)- CHICAGO IL
Front Desk Clerk
March 2019 to September 2019
Maintain a clean and organized environment
Answer phone calls and transfer calls to other specialist
Filled, faxed off and emailed paperwork off
Kept documents on people coming in and the cause of their problems
7-ELEVEN- CHICAGO IL
Cashier
September 2019 to July 2020
Maintained a clean and organized environment
Ring up customers purchases
Greet customers
Put back items customers no longer wanted
DOVENMUEHLE- LAKE ZURICH IL
February 2022 to November 2022
Maintain availability to answer inbound calls
Verify and change account information
Process and forward documentation requests to various internal departments, perform and request research on tax and insurance issues, process loan payments, resolve and explain billing issues and verify tax insurance disbursements.
Submit requests to initiate, correct, or resolve issues of payments, tax and hazard insurance, escrow accounts, purged loan information requests, loan payoff requests, transfer and conversion, and general research on lien releases.
Document all activity timely and accurately in appropriate databases.
EDUCATION
STARTED COSMETOLOGY SCHOOL AT EMPIRE BEAUTY SCHOOL
July 2020 to March 2021
PENN FROSTER- CHICAGO IL -HIGH SCHOOL DIPLOMA
Graduated 2018 with a 3.0 GPA
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