PB
PAUL BIGOS
***********@******.*** 413-***-**** Becket, MA 01223
Dependable individual with excellent system calibration, repair and servicing talents. Well-trained technician delivering quality work with attention to customer needs.
Hardworking technician with background spent successfully identifying problems and implementing corrective measures. Organized employee promoting blueprint reading skills to ascertain job requirements. Have installed, inspected, and serviced suppression systems manufactured from the following, Ansul, Fike, Chemetron, Pyro-Chem, Kidde/Fenwal, Cardox, CO-Two and Pem-All. Suppression agents include: Dry Chemical,
Halon 1301, FM-200, Ecaro-25, Saphire Novec, Carbon Dioxide, Inergen and pre-action Viking Sprinkler dry systems.
Have factory Certificates from several Manufacturers. Cintas Fire Protection MA
Fire Suppression Technician
10/1998 - Current
Installed, tested and serviced alarm systems to determine correction functionality.
Kidde/Fenwal Ashland, MA
Application Engineer
04/1996 - 10/1998
Supported contractors in troubleshooting application products. Collaborated with other members of team to handle troubleshooting and debugging.
Communicated directly with customers to develop products to resolve specific [Type] problems with ideal solutions.
Analyzed in-development [Product or Service] solutions for adherence to development parameters, discerning and reporting on discrepancies. Applied application product support to contractors located internationally. Massachusetts Fire/Fire Technology West
Springfield, MA
Fire System Manager
03/1995 - 03/1997
Performed technical support for users via in-person, telephone and electronic means.
Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
Achieved client vision and objectives through effective strategy development and execution in coordination with management teams. Fire Control Inc. Springfield, MA
Fire Suppression Installer/System
Manager's
07/1984 - 05/1994
Inspected work areas to identify actual and potential fire hazards surrounding industrial work.
Installed, tested and serviced alarm systems to determine correction functionality.
Restored malfunctioning devices to original functionality and replaced as necessary.
Instructed customers on device's proper use and maintenance to extend life Summary
Skills
Experience
of equipment.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
Input information from customer calls and onsite service visits into company's system.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Prioritized and organized tasks to efficiently accomplish service goals. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Springfield College MA
Emergency Medical Management
04/1989
Westfield Vocational High School Westfield, MA
Basic Electronics
10/1982
Westfield Vocational High School Westfield, MA
Electric Wiring
05/1981
Education and Training