JAYACHITRA THIYAGARAJAN

HIGHLIGHTS

● Diligent Technology & Strategy leader with more than 2 decades of IT experience. Passionate in thriving business strategies into innovative solutions.

● Efficiently managed the portfolio of $60M revenue/annum covering multiple domains (T&H, Healthcare, Utilities, Insurance, Retail & manufacturing) with P&L responsibility,

● Executed strategic transformational programs covering managed services in various digital technologies (Java/J2EE, Portal, CMS, Analytics)

● Executed large production support (ASM) engagements in ERP (SAP ECC, MS Dynamics) and Interfaces & apps in multi-vendor environment

● Assertive communication with customer including mapping with senior and executive leadership (VP and CXOs)

● Adequate experience in rebadging large pools of resources, built talent pools with a growth mindset.

SIGNIFICANT EXPERIENCE

Senior Solution Director, 09/2021 - Current

HCLTech - NJ

● Playing the delivery head for the (T&H, HC) customers such as Air Canada, Invited, NFI and Quest from HCL perspective. This includes the portfolio of $60M / annum with the team size of 400+.

● Developed and implemented strategic plans to maximize efficiency and profitability for the managed services (Quality Engineering, Field IT & Interoperability support, Digital Apps development & support).

● Managed testing, BRE implementation, Integration modernization, digital analytics development projects simultaneously while ensuring deadlines were met.

● Conducted bi-weekly reviews on the project deliverables for process establishment, strive for the continuous improvements and efficiency

● Provided guidance on best practices in project management to ensure successful outcomes. Mitigated the risks in a proactive way.

● Revenue and margin alignment on the target. Identified and applied the levers for optimization and improvements on the margin.

● Analyzed the business challenges on customer side and identified proactive proposals

● Built Customer relationships and managed their expectations as a win-win. Managed the escalations as part of governance

● Contract negotiations and renewals with the key stakeholders, follow the CCB and compliance

● Resource fulfillment, timely ramp ups / roll offs, mentorship, drive and measure performance, build knowledge base / academies. CONTACT

Address: NJ

Phone: 732-***-****

Email: adz6ri@r.postjobfree.com

KEY SKILLS

● Program management including

cross functional delivery (DevOps,

Waterfall, Iterative)

● Agile based delivery and coaching

● Customer Relationship mgt

● Vendor management

● Contract negotiations and

Renewals

● Resource management

- Technical exposure/expertise:

- Liferay, Sitecore, Adobe AEM, Drupal,

OpenText (CMS tools)

- AWS,MS Azure, GCP, Oracle Cloud

- MS SQL server, Oracle db, Mongo DB

- JIRA, MS Project, Power BI, Rally,

ServiceNow, Remedy

- Dell Boomi, Tibco, SOAP & REST web

services

- SAP-ECC, MS Dynamics (CRM & AX), MS

365

WEBSITE

● https://www.linkedin.com/in/jayac

hitra-thiyagarajan-603a721a/

CERTIFICATIONS

● AWS Generative AI Essentials

business skills, Aug 2023

● Digital Business Executive Step Up

program, HCLTech, Jan 2023

● SAFe 5.0 Agilist, Mar 2021

● Cognizant Certified Program

Manager, Dec 2020

● Basics of Machine Learning,

Sandford online, Oct 2019

Delivery Partner/ Director, 11/2016 - 08/2021

Cognizant Technology Solutions - NJ

● Played the account delivery director for one of the Utility customers

(American Water)

● Managed the revenue of $20M/annum team size of 150+ across application development and enhancement projects in SAP and MS Dynamics ERP, Cloud, MuleSoft, DevOps etc for both regulated and market based customers.

● Grown the account with double the revenue and considerable margin within a few years.

● Handled delivery management of all managed services by conducting diligent reviews of key milestones deliverables, predictive analysis and automation, Proactive risks mitigations, conducting hackathons as part of delivery excellence

● Played scrum master role for AW Market based business and executed critical implementations (Leak detection, Dynamics upgrade) in a multi-vendor environment. It won incredible customer satisfaction.

● Conducted sprint ceremonies with business and development teams, in a multiple vendor environment for the sprint-based delivery model, engaged with business stakeholders for backlog grooming, PI / sprint planning, reviews and retrospective

● Conducted steering committee meeting, KPIs reporting, customer negotiations and escalations management

● P&L tracking and resource fulfillment, retention initiatives. Associate Director, 06/2014 - 10/2016

Cognizant, Chennai Dev Center

● Played Digital Engagement director for MLEU customers from offshore across NA & APAC region.

● Handled delivery management of digital programs from conceptualization to implementation. This includes the team size of 120+ resources with $15M revenue.

● Executed the portal and CMS based omnichannel implementations in SP, Sitecore, Adobe AEM, Drupal and OpenText for Ingersoll Rand, MetLife, Toyota and BNP Paribas customers

● Understood the roadmap from the customer and aligned to their business objectives. Identified business use cases for the problem statements and implemented the solutions.

● Conducted extensive reviews on the quality of delivery and provided guidance. Mitigated and addressed the Risks in a proactive way.

● Resource utilization tracking and optimization.

Program Manager, 08/1998 - 05/2014

Wipro Technologies

● Executed portal implementations using WebLogic, Liferay for some of the key customers (JCPenney, BestBuy, Farmers Insurance).

● Executed end to end implementation for iLog project for Apple Inc by aligning with business needs in a multi-vendor environment.

● Scheduled and tracked key milestones for multiple releases along with risk management and reporting the metrics,

● Managed TES engagement with 24/7 support for Apple. This involves support of connectivity, data flow, interfaces issues in the IT and UAT environments with the team size of 60+ from P1 to P3 tickets.

● Adherences to SLAs, SLA reporting and analytics, Risk monitoring and control.

HONORS

● Won Emerging Women Leader

award for significant contribution

in delivery across multiple

programs in Cognizant.

● Bagged Standing Ovation award for

the delivery of key engagements

ahead of schedule in Cognizant.

● Won Best Project Award from

Apple Inc. for executing a large

support program in a fast-paced

environment.

● Won Feather in my cap award in

Wipro for my contribution for the

critical milestone delivery.

EDUCATION BACKGROUND

Bachelor of Engineering (Electronics),

06/1995

Bharathidasan University, India

PERSONAL INFORMATION

Visa Status: Green card Holder

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