Lorelle Pennington

616-***-****

adz6r4@r.postjobfree.com

WORK EXPERIENCE

Fifth Third Bank, Ann Arbor, Michigan — Personal Banker November 2022 - September 2023

● Helped customers open up checking and savings accounts as well as assisted clients in opening lines of credit

● Completed basic data-entry and administrative duties and used banking software to help clients make financial decisions

● Met monthly new account production goals as assigned by upper management. Macatawa Bank, Douglas, Michigan — Customer Service Representative May 2021 - September 2022

● Served customers by providing product and service information and resolving product and service problems.

● Attracted potential customers by answering product and service questions and suggesting information about other products and services.

● Maintained financial accounts by processing customer adjustments. Joe 2 Go LLC, Holland, Michigan — Shift Lead

May 2019 - September 2021

● Prioritized and delegated tasks

● Supervised employees and assisted with tasks as necessary.

● Provided friendly customer service while remaining calm during periods of high volume

VOLUNTEER EXPERIENCE

Black River Public School, Holland, Michigan — Student Teacher August 2018 - May 2020

● Working with students grades 1st - 5th.

● Assist with office tasks such as copying, organizing, and filing.

● Engaged students in learning content through activities, assignments, grouping, materials, resources, structure, and pacing.

Wonderland Camp, Rocky Mount, Missouri — Counselor July 2018 - July 2019

● Summer camp counselor caring for campers with disabilities ages 6 and up.

● Provided high-quality educational and recreational opportunities and enjoyable experiences for camp participants.

● Supervised campers and ensured their safety, development, growth, skill achievement, and general well-being.

EDUCATION

Grand Rapids Community College, Grand Rapids, Michigan September 2020 - May 2022

● Associate in Arts, Business Administration

SKILLS

● NMLS Certified #2442440

● Strong business aptitude, attention to detail and interpersonal skills

● Excellent analytical skills

● Experience in client-facing roles

● Advanced computer proficiency, capable of multitasking on dual screens REFERENCES

Jerrod Gigger

Vice President, Relationship Manager II - Fifth Third Bank

● 313-***-****

● adz6r4@r.postjobfree.com

Lindsay Marcum

L.I.T. - Wonderland Camp

● 573-***-****

● adz6r4@r.postjobfree.com

Esa Nurmi

Commercial Credit Analyst - Macatawa Bank

● 248-***-****

● adz6r4@r.postjobfree.com

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