Samuel Chapman

512-***-**** Austin, TX

adz6oo@r.postjobfree.com

adz6oo@r.postjobfree.com

WORK EXPERIENCE

Project Manager - IS&T (Rotation) Jan 2023 - Jul 2023 Apple, Austin, TX

• Developed a detailed project plan that identified tasks, timelines, and resources needed for successful project completion.

• Worked with IS&T senior leadership to create projects relevant to Inclusion and Diversity.

• Support projects by managing deliverables and communication between various business groups worldwide.

• Contributed in discussions to determine team deliverables and measurable for the first half of 2023.

• A key resource for delivering Inclusion and Diversity initiatives in other areas of the business worldwide Online Sales and Service Chat Dec 2021 - Dec 2022

Apple, Austin, TX

• Communicated with customers individually to understand the needs and passions to provide the right hardware and accessories required to help make their needs and passions a reality.

• Consistently exceeded expectations in KPI’s managing customer satisfaction, close rate, and AppleCare attach rate.

• Led in testing and providing critical feedback for internal Apple contact center tools to the development team, maximizing contact center productivity long-term.

• Selected Subject Matter Expert and facilitator for training initiatives. Product Zone & Technical Specialist Nov 2018 - Dec 2021 Apple, Nashville TN/ Austin, TX

• Assisting new customers in their initial setup process and offering timely and proficient assistance to existing clientele, thereby fostering robust and constructive associations with Apple.

• Conducting rigorous triage diagnostics to ascertain any hardware component failures in iPhone, iPad, Apple Watch, and Mac devices.

• Delivering tailored solutions to customers based on the diagnostic findings and triage results, with the aim of rectifying issues promptly and restoring the client relationship to optimal functionality. Inventory Specialist Lead Jan 2016 - Jan 2017

Best Buy, Round Rock, TX

• Conducted comprehensive reviews and reconciliations of unaccounted reports to uphold precise inventory levels and address aging products.

• Proficiently organized floor stock for either pick-up or shipment, overseeing packages ranging from 35 to 70 pounds.

• Ensured swift, amiable, and precise handling of all customer transactions to deliver exceptional service. SKILLS

Fast Learner - Creativity- Communication - Decision Making - Problem Solving - Adaptability - Project Management - Expert Interviewer - Customer Relationship Management - Cross Functional Collaboration

- Sales and Revenue Growth - Technical Support and Trouble Shooting - Data Analysis and Reporting - Time Management - Leadership and Mentorship - Dealing with Ambiguity - Personalized Solutions - Inventory Management - Inclusion and Diversity - Training and Development - Detail Oriented