Customer Service Data Entry
Resume:
DIANA MITCHELL
SR. Customer Advocate, SME
Oklahoma City, OK adz6nv@r.postjobfree.com
Experienced Customer Service and Patient Care Specialist that desires to provide the best service to an outstanding employer.
UnitedHealth Group - Oklahoma City, OK October 2011 to 2019
•Answer inbound calls for patients wanting to refill their medications or pay their balance on accounts.
•I go over the patient's insurance benefits with the patient.
•Able to troubleshoot web issues
•Very well educated on the coverage of pharmacy benefits
•Helpdesk trained, to place overrides for the plan benefits
•Prior Authorizations assist
Tax Preparer
Jackson Hewitt - Oklahoma City, OK November 2015 to November 2018
•Learning the tax rules on a yearly bases.
•Interacting with customers
•Data entry of tax information into program
•Managing a location where they need me.
Assembler
Express (KimRays) - Oklahoma City, OK
May 2011 to September 2011
•Put together water and oil vales for water and oil companies
•Worked with power tools.
Customer Service Rep/Sales
William-Sonoma - Oklahoma City, OK September 2009 to December 2010
•Took inbound calls assistants with the sales of company products.
•Assisting the customers with the problem that they may have with the product.
•Taking payments over the phone.
Peirce College - Philadelphia, PA September 2018 to Present
Science of Psychology
University Of Phoenix - Oklahoma City, OK January 2008 to November 2008
Certified medical assistant in Medical Assistant
Platt College - Oklahoma City, OK June 2001 to February 2002
High School Diploma
Putman City West High School - Oklahoma City, OK
August 1996 to November 2000
Multi-line, Multi-line phone (3 years), Phone system (3 years), Multi-line phone system (2 years), Ekg (4 years)
February 2002
Driver's License
Call Center Customer Service — Highly Proficient
October 2019
Applying customer service skills in a call center setting.
Full results: https://share.indeedassessments.com/share_to_profile/ c155661c1b912a8c96a55f1e7d843820eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
June 2019
Measures a candidate's ability to respond to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/share_to_profile/ 52e30a4696c048e301cf779fffc84c1eeed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
•Microsoft Excel
•Microsoft PowerPoint
•Microsoft Word
•Microsoft Windows XP
Equipment
•Computers
•Fax Machines
•Multi-line Phone System
•Photocopiers
•EKG Machine
Contact this candidate