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Customer Service Community Support

Location:
Concord, NC
Posted:
October 05, 2023

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Resume:

ALEXIS ACKLIN

608-***-**** • adz6mh@r.postjobfree.com • Concord, NC

PROFESSIONAL SUMMARY

Graduated high school in 2018. Practiced at enhancing community support with forward-thinking strategies and skilled cooperation with teams. Detail oriented.

EXPERIENCE

Ramp Agent

Sun Country Airlines, MN

October 2022- September 2023

● Assisting with towing and pushback

● Ensuring the safety and security of the area around a parked airplane

● Guiding airplanes to and from their gates

● Loading, unloading, and sorting baggage

● Operating cargo handling equipment

● Performing interior aircraft service

Server

Seven Sushi Grill And Bar, MN

November 2022- October 2023

● Serviced customers with food and beverage requests in a timely manner

● Transmit orders to kitchen

● Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices

● Ensured customer satisfaction

● Sufficiently kept up with a fast paced environment

● Mixed simple drinks as trained by bartender

Brand Ambassador

Forever21, MN

November 2020- November, 2021

● Welcoming and engaging with customers as they enter the store

● Assessing customers’ needs and suggesting solutions to their problems

● Working with cash registers and processing payments

● Giving customers advice about sales and promotions

● Using upselling techniques to increase store sales

● Organize products to appeal to consumer

● Cleaning and restocking the store throughout the day, before opening, and after closing

● Handled inventory and censoring

La Crosse Dance Center- Secretary/ Assistant Instructor La Crosse, WI

September 2014- April 2020

● Organized students tuition

● Provided customer service over the phone

● Greeted and assisted parents and students at the front desk

● Lead the class in order for instructor to give students constructive criticism

● Collaborated with instructor in dance routines and kept classroom flowing

● Kept children, ages 3 through 10, focused while instructor taught or helping a child individually

● Created routines to build self-confidence and develop coordination to lead a class in times of any teachers’ absence

● Assisted with the creation of the final dance recital and general operations

● Choreographed several personal projects for high school students to perform in various performances from 2016-2018

AmeriCorps National Civilian Community Corps (NCCC)- Corps Member Sacramento, CA (Pacific Region)

October 2018 – August 2019

Note: Congressional Award for 100 hours of individual volunteer work

● Focused on community needs through service learning projects related to natural or other disasters, infrastructure improvement, environmental stewardship and conservation, energy conservation and urban and rural development. Projects operate through partnerships with non-profit organizations, state programs, and other community groups. Teams experience a variety of service experiences as well as different communities and cultures. Oroville, CA- Campfire Disaster Relief:

● Organized disaster relief efforts following the California Campfire, and aided evacuees through government assistance programs.

● Dealt with upset and difficult clients.

● Operated the North Valley Animal Disaster Hotline.

● Imputed data on missing animals and coordinated reunification efforts

● Oversaw care of domestic farm animals including, space management, feed requirements, and proper data collection. Eugene, OR- Parks and Open Space Department:

● Assisted in local park revitalization efforts and managed local volunteer teams during construction.

● Oversaw volunteer trail maintenance teams.

● Utilized extensive blueprints to build a local greenhouse and precisely develop park landscape. Kalispell, MT- United Way:

● Organized vital meal distribution plan, aiding the No Kid Hungry program

● Repainted

● Managed local volunteer efforts to ensure a proper allocation of resources.

● Refurbished crumbling infrastructure.

Parks and Recreation- Camp Counselor

La Crosse, WI

June 2017 – September 2019

● Created a comprehensive summer program schedule and implemented city safety protocols.

● Acted as the primary point of contact for fourteen campers.

● Practiced active listening to form productive relationships with parents and campers.

Skills

● Customer service

● Interpersonal and communication

● CPR and First Aid Certification

● 14 years of dance experience



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