Matthew A. Griffin

*** ***** *****

Vincent, Alabama 35178

Cell 205-***-****

email adz6m8@r.postjobfree.com

Objective To utilize a broad technical background in hands on electronics as well as excellent mechanical, electrical, and interpersonal skills in providing outstanding customer service in sales and technical support.

Employment History:

4/8/18 to 1-9-22 Field Service Technician

Cennox

Perform preventive maintenance of alarm systems in banks, financial institutions, ATMs, retail stores, offices, etc. Responsible for maintaining my inventory as well as properly labeling batteries and equipment panels, maintaining relationships with customers with a high level of professionalism and courtesy.

5/15/13 to 4/8/18 Installer

Mediamerge Inc.

Installation and support A/V equipment and automation systems in churches, offices and boardrooms, and museums.

4/9/12 to 11/28/12 Customer Support Representative

Command Alkon Inc., Birmingham Alabama

Installation and support of proprietary control systems for the concrete

manufacturing industry.

Apr 2011 to 4/6/12 Installer

Technical Innovation Inc., Pelham Alabama

Installing and integrating audio and video equipment, VTC systems, presentation

systems, and automation equipment on a part time schedule.

Aug 2010 to 1/21/11 Systems Integrator

Southeastern Temperature Controls, Pelham Alabama

Responsibilities were to integrate Building Automation controls to HVAC

Components to monitor and manage energy usage in government and public

facilities.

2004 to Aug 2010 Customer Support Representative:

Mediamerge Inc., Chelsea, Alabama

Responsibilities at Mediamerge are primarily a continuation of my previous responsibilities in maintaining Imax projection and audio systems in the U.S and Canada. We also install and maintain professional audio and video systems integration. Hands on experience in Digital Media was emphasized here including PM service on digital projectors and sound sources, DSP’s and Cobranet. Customers include churches, boardrooms, broadcast facilities and Imax theaters.

All of this similar type of customer support work on theater equipment required

A heavy emphasis and abilities in electrical, plumbing, mechanical tolerances,

PLC’s and Windows NT computer based audio systems and associated maintenance.

2001 to 2004 Customer Support Representative:

IMAX Corporation, Birmingham, Alabama

I was responsible for maintaining audio systems that had been installed by Sonics Associates as well as projection equipment in Imax theaters in the U.S. and Canada. These systems included the aforementioned audio systems as well as different types of Imax projection systems. Controls for these projection

systems were either relay logic or PLC types. The PLC based systems utilized Omron modular type 24vdc controls where I would troubleshoot and repair or replace defective modules. Systems also included three phase powered rectifiers, compressors, water pumps and associated plumbing, contactors, filters, etc.

1997 to 2001 Customer Support Representative:

Sonics Associates, Inc., Birmingham, AL

Responsibilities include on-site and telephone support to the company’s professional audio systems worldwide, the provision of trouble-shooting solutions and equipment for analog, digital and Windows NT-based audio sources, and frequent hardware and software upgrades for the computer-based systems. Other responsibilities include house equipment repair, record keeping, inventory control, parts distribution, 24 hour “on call” support and scheduled preventative maintenance trips domestic and international.

1994 to 1997 Owner / Operator:

Grifco, a sole proprietorship, Birmingham, AL

Provided industrial supplies for several lines of businesses in the Birmingham metro area. Responsibilities included purchasing, sales, delivery, product updates and advise, accounts receivable and accounts payable. Developed new sales territories and maintained a working knowledge of product descriptions and capabilities.

1986 to 1994 Service Department Manager

Alscan, Inc., Birmingham, AL

Managed a technical staff for the support and repair of closed-circuit television systems, paging, intercom and BGM systems. Also provided scheduling, phone support, bench and on-site repair, customer records and service documentation.

Education: Southern Technical College

Birmingham, Alabama

1986 to 1988

Associates Degree of Applied Electronic Technology

Homewood High School

Homewood, Alabama

1979 to 1982

Proficient in Microsoft Word, Excel, Windows

References available upon request

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