EARLAINA SCOTT

PROFILE

Earlaina has an objective to provide an exceptional

experience with às an Energetic candidate seeking

a position to assist growth of the Company. Earlaina experience consists of over 20 years management, subject matter expert, project manager, acquisition, and

all-around customer hospitality. Earlaina have proven success as Project manager of teams from servicing, sales, loss Mitigation, closing and foreclosure.Earlaina has the confidence that skills obtained from

multi-tasking will allow excellent performance in any position. FAHEN Flagstar Board of Employee Resource Group Board of Community Service. Board lead over 500 Agent and C.E.O Mentoring accomplishments.

Looking to utilize skills with your awesome company. Thank you,

Earlaina Scott

CONTACT

PHONE:

248-***-****

WEBSITE:

Defoxenterprise.com

WORK EXPERIENCE

Flagstar

SME /Project Manager Mortgage

● Subject Matter Expert for New hire training and

agents

● Answer questions for call que(e.g. Escrow, HELOC, ARM, Payoff, Consumer, Tax PMI,

Construction,1098/1099)

● Create detailed documentation to ensure inquiries are handled in an accurate and timely manner

HOBBIES

Hobby #1 Chess

Hobby #2 Philanthropist

Hobby #3 Community Service

Hobby #4 Art

● Cross-sell basic products and services

AT&T

Team Lead/ Sales Consultant

● Team Lead for the floor

● Universal Consultant handling the up sell of

products, customer retention, sales, escalation,

billing and the day to day inbound calls

● Sell Directv, U-verse, Phone-lines while providing superior customer service

● Lead liaison for Detroit Culture Club creating an environment of Unity

Flagstar

Loss Mitigation

● Single Point of Contact of Federal Government

Loans for homeowners to assist with loss

Mitigation options

● Communicate all necessary documents to receive in timely manner

● Responsible for oversight performance of an

assigned portfolio resolving loan delinquencies

for homeowners

● Maintain a high degree of customer contact for

update on status of the account

Quicken Loans

Client Advocate:

● Client assistance with closing of loan by

navigating with Quicken Loans website

● Providing technical support and services with

knowledge of software, web browser updates,

document downloads and uploads

● Kept daily logs:

● made reports, responsible for upkeep of databases, worked on special projects

● established a rapport with corporations, entities and other individuals; in conjunction with

completing other tasks as necessary

Mortgage Banker:

● Loan officer who assist with growth obtaining new clients for all federal government loans

● Handling inbound calls with applicants who wish to borrow money evaluate, approve, or reject the loan applications

● Handled inbound call leads in regards to

refinancing of home loan. By following the

government rules and regulations

GM OnStar

Provisioning S.M.E

● Received direct key press calls from new or

pre-owned vehicles (Welcome Call)

● Activate the OnStar system following a specific

call flow to enroll the vehicle, input personal

subscriber information to a new or current

account, activate the OnStar system

● The sales position required upselling of company products/promotions

● Subject Matter Expert for floor during

international system upgrades and meetings for

SKILLS

1. Proficient in MS Office(Word, Powerpoint, Excel, Outlook, Visio, Salesforce as CRM)

2. Top Tier analytical skills with quick decision making leadership skills

3. Storytelling skills to interpersonal, verbally, written, and presentation development to convince the path of Vision 4. Efficient in partnering and collaborating

5. Proven record of negotiation to produce successful Mergers EDUCATION

Real Estate One

Licensing: Real Estate

Flagstar Mentoring Circle Program

Certificate of Completion

AT&T University

Management Leadership Training

Certificate: Management Professional Development

University of Phoenix

Degree: Bachelor of Science in Business Administration Concentration in Human Resource

Golightly Vocational Career and Technical:

Certificate: Entrepreneurship

REFERENCES

Contact this candidate