Software Development Scrum Master

EMMANUEL CUDJOE

Irvington, NJ *****

862-***-**** / adz6k0@r.postjobfree.com

https://www.linkedin.com/in/emmauel-cudjoe-2670551a8/

Summary

Results driven Servant leader with over 8+ years in the IT industry, as an Agile partitional in software development with an extensive understanding of the dynamics that impact a team's success. Experienced with working at all stages of Agile maturity and Lean product development following the full SDLC. Expert in establishing collaboration amongst cross-functional teams, overall business acumen. Worked with multiple teams through effective techniques and elaborative discussions. Mentored and guided teams to maintain checks and balances between getting more done and ensuring high quality; efficient processes that promotes continuous improvements and team development and overall focus on value delivery to the customer. Good knowledge of integration with others SAP Core Model modules

Skills

Efficient in various agile methodologies and frameworks.

Exceptional verbal and written communication skills.

Cursory knowledge of SQL Software and/or databases helpful (analyzing reports/providing information)

Excellent team member and interpersonal skills.

Proficient using Microsoft Office, and Clarity

Conflict resolution

Good knowledge of SAP technology

Areas Of Expertise

Training, Scrum, Coaching/Mentoring, Jira, Extreme Programming, Lean Kit, Rally, TFS, Kanban, Agile Project

Management, Agile Software Development, backlog Grooming, Continuous Integration, Continuous Delivery,

Confluence, Continuous improvement, Agile Release Process, Facilitation and Team Building, Version one,

Service-Now and Microsoft Office Suit. SAFe, DevOps, JQL, ServiceNow, SAP

Experience

March 2020 to July 2023

JP Morgan Chase Bank

New York, NY

Project Manager/Scrum Master

Facilitating workshops that help promote Agile maturity across the organization.

Co-leading the Lean Agile Enterprise Transformation for 3 different Business groups, with 2 Agile Release Trains (ARTs).

Played a major role in the Implementation of Scrum Methodology throughout the organization, improved

transparency, collaboration and communication between Engineering, Management, and Business through

continuous coaching.

Applying Lean-Agile Mindset and principles to all levels of the organization by coaching and guiding the enterprise to succeed in a disruptive marketplace.

Conducting 2-day SAFe training with Senior Leadership, Product Owners/Product Managers, Scrum Masters, Release Train Engineers and Teams.

Software development life cycle experience, including design, testing, release, deployment, and documentation activities Created a maturity assessment program to allow each team to assess their performance and health. Then create

an action plan to enable improvement.

Helping the organization solve problems rather than providing solutions.

Develop, update and implement best-in-class Brand &Sales Finance and Global Operation internal training concept for BI Global Tools.

Encouraged continuous improvement in engineering practices to improve code quality and delivery.

Training, coaching and mentoring development teams, Scrum Masters, Product Owners, Managers and executive

leadership in Agile values, principles, and best practices.

January 2018 to March 2020

LifeBridge Health

Baltimore, MD

Senior Scrum Master

Conducted standups, resolving impediments, planning sessions, retrospectives, and created tracking plans such as burndown charts and burnup charts.

Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.

Utilizing use case, workflow, activity, and sequence diagrams to define functional requirements for the

development team.

Performing gap analysis to compare all elements of existing “as is” with desired “to be” processes.

Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.

Participating proactively in developing and maintaining teams engineering best practices such as pair

programming, code reviews, test automation, test-driven development, refactoring, continuous

integration/continuous deployment.

Providing all support to the team using a servant leadership style whenever possible, leading by example.

Instructing and modeling core agile principles of collaboration, prioritization, team accountability and visibility;

ensured consistent application of scrum methodologies across the enterprise.

Facilitating bi-weekly scrum of scrums (SOS) and driving conversations on cross team risks and dependencies.

Taking responsibility for managing dependencies between the Scrum teams and others, collaborating within the

Scrum Master network especially regarding items necessary for product release

Working with the system infrastructure team to coordinate quarterly releases, working to ensure all systems are

safe and uninterrupted.

Trained and mentored team members on the best and most effective ways to use Scrum processes to improve efficiency and reduce production times.

February 2016 to January 2018

Verizon

New York, NY

Scrum Master/Project Manager

Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.

Facilitated user interviews and workshops to gather and analyze user stories.

Collaborated closely with SMEs to identify and analyze core requirements and key features for call center

operations projects.

Document processes and SAP functionality – processes, flowcharts, procedures, work instructions, configurations.

Maintained records of daily data communication transactions, problems and remedial actions taken.

Software development life cycle experience, including design, testing, release, deployment, and documentation activities, created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.

Used Queries to verify the system functionality and provided the users with the needed data and information

during operational phase.

Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.

Evaluated and conducted technical and functional research and analysis.

Modified project plans when needed to better align with organizational objectives.

January 2014 to February 2016

Jersey Mortgage Company

Cranford, NJ

Scrum Master

Stayed current on emerging technologies and trends that could benefit the production process.

Collaborated closely with SMEs to identify and analyze core requirements and key features for call center operations projects.

Evaluated and conducted technical and functional research and analysis.

Used Queries to verify the system functionality and provided the users with the needed data and information

during operational phase.

Conducted meticulous GAP analysis, while successfully modifying key business processes to increase operational

efficiency and alignment of business unit objectives.

Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.

Worked to gather customer requirements, clarify specifications and translate into product backlog.

Facilitated Daily Scrum Meetings and Monthly Reviews meetings.

Delegate or assist with delegating daily tasks for all protocol(s) to Lead Clinical Data Managers, Clinical Data Managers, and/or Data Entry staff.

Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per

call and customer satisfaction / retentions.

Education and Certifications

Zenith University College

Information Systems Bachelor of Arts

CERTIFICATION

Certified Scrum Master

AWS CLOUD PRACTITIONER

CompTIA Security +

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