Technical Support Application Analyst

*** ******** ***

Eustis, Florida *****

Phone: 786-***-****

Email : *******@*****.***

José E. Contreras Rivera

Profile

Application Analyst, Technical Support and Data Processing with 20 years of experience in MVS/OS390 Operating Systems. Seeking opportunity oriented to growth where my qualifications can contribute to organizations goals and objectives. Learn new computer system and language. Team Work oriented.

Experience

EVERTEC, Inc., Cupey, PR 2014 - Present

System Administrator - QA Department

Implement process in the Open and Mainframe environment.

Project Management.

Collaborate with the QA and Development team and run SQL.

Responsible for directing, documenting in ALM system and processing certified tests that satisfy the demands of our clients.

Coordinate synchronization between production environments and certification.

In charge of the administration and maintenance of IOA products, ControlM, ControlD, ControlB, ControlO and ControlM Enterprise, BMC Products expert.

EVERTEC, Inc., Cupey, PR 2014 - 2012

Network Administrator

Maintain computer network and computer hardware

Monitor, configure and maintain email application

Implement required changes to system

Implement all the necessary security for both software and users

EVERTEC, Inc., Cupey, PR 2012 - 2004

Applications Analyst

Responsible for the administration and maintenance of IOA products, ControlM, ControlD, ControlB, ControlO and ControlM Enterprise, BMC Products expert.

Responsible for the administration and maintenance of AMMO Web-AMMO products.

Create and place in the production environment the AMMO batch execution jobs.

Coordinate and participate in the annual Disaster Recovery System (DRS) application testing processes.

Manage and implement projects.

Banco Popular de PR, Cupey, PR 2004 - 2002

Applications Control Technician

Responsible for the administration and maintenance of AMMO Lan-AMMO products.

Create and place in the production environment the AMMO batch execution jobs.

Coordinate and participate in annual DRS application testing processes.

Banco Popular de PR, Cupey, PR 1997 - 2002

Computer Technical Support

Support the Computer Operations Department with analysis and resolution of job cancellations.

Provide and implement the necessary corrections to restore job execution.

Identify team member who can provide support for job cancellation resolutions.

Data Entry

Support the Programming Department in the creation and approval of emergency Changeman packages.

Education

University of Phoenix, Guaynabo, PR 2013

Bachelor Degree in Science of Business Administration

References

Will be provided upon request

Contact this candidate