Customer Service High Voltage

James L. Atchley

**** ********* ***** *****, *********, FL 34431

513-***-**** Email: **********@***.***

OBJECTIVE: Seeking open position, Management, Technical Support, Customer Service, Customer Sales, Upselling repairs to customers, Mechanical and Virtual Diagnostics.

CAREER EXPERIENCE INCLUDES CUSTOMER SERVICE, AUTOMOTIVE SALES, REPAIR SALES, AUTOMOTIVE REPAIR AND SERVICE LEADERSHIP!

Tesla, Blue Ash, Ohio 2013-23

Duties-Virtual Diagnostic, Performing estimates for customers/Insurance.

Electric vehicle Service, Knowledge of high voltage interlock loop and high voltage isolation diagnosis and corrections.

Ability to read electrical schematics/diagrams.

Made sure newer techs, were being trained

Worked with battery storage systems, Solar systems, super chargers, high power wall charger

Collaborate with engineers to resolve many diagnostic issues

Performed mobile service to customers at their homes or business.

Up selling repair work to customers, Delivery parts to customers to be installed.

Performance Lexus, Deerfield, Ohio 2002-2014

Technician/Team Leader/Diagnostic Specialist, ASE Master

● Responsible for the delegation of auto repair for efficiency and quality performance to create high customer satisfaction

● Coordinate, inspect and repair all mechanical, technical and electrical problems to assure a safe vehicle

● Train team to be knowledgeable on all safety hazards to accomplish a safe environment for team and customers

● Specialized in Diagnosing for team to complete tasks with quality assurance and efficiency

Ford/ZF Batavia Transmission Plant, Batavia, Ohio – 2000 to 2002

Maintenance Supervisor

● Responsibilities included maintenance and organization of operations, trades/main control, assembly, production, P.M. of Machines and Pneumatics. Hydraulic Systems, Pumps, and Valves

● Completed tasks from blueprints

● Maintained team concepts to create organization and quality production

● Produce exceptional mechanical inspection, diagnosis and quality control with ongoing operations and safety

● Supervised over United Auto Workers (UAW) tradesmen

Toyota, Cincinnati, Ohio – 1986 to 2000

Group Leader/Toyota Master

● Responsible for troubleshooting and diagnosis of advanced and basic repair of technician systems and mechanical components to assure quality control and repair

● Efforts included dispatching work to technicians to provide quality control and repair to guarantee customer satisfaction (Employee of the year award was received)

EDUCATION:

Northwest, Cincinnati, Ohio – 1981 to 1983

● Automotive and Industrial Trade School

● Business Management

PROFESSIONAL COURSES:

ASE Certified Toyota Master/Lexus Master Technician, Hybrid Certified, Business Management, Automotive transmission/transaxle and diagnosis, Manual transmission/transaxle, Electrical circuit diagnosis, A/C and auto temperature control systems, Body electrical diagnosis, Engine control systems, Brake systems, new product knowledge (ongoing), Knowledge of MSDS, HAS, OSHA, Suspension and Handling, Noise vibration and harness, CPR, Hybrid classes and Toyota Diesel Training. Kaizen Team, just in time Manufacturing.

Contact this candidate