Wilma Gilles

Jamaica, New York, ***** 347-***-**** adz6i3@r.postjobfree.com

SKILLS:

IT: Word, Excel, PowerPoint, Outlook & Access.

Diligent and reliable,ability to multi-task,verbal communication and ability to work deadline, leadership and responsibility

Typing and data entry.

LANGUAGES:

Creole, French,English (Speaking and Writing)

EXPERIENCE:

Sep 2019 - Jun 2023

Customer service and Documentation (IMPORT/EXPORT) EVERGREEN LINE & KING OCEAN SERVICES (SAMAR S.A HAITI)

Handle up to 70 inbound and outbound calls per day,answering customers inquiries and resolving issues

Handle up to 300 outbound and inbound emails per day to notify customers of the arrival of their goods, then coordinate with suppliers and port of origin and port of transshipment.

Track trends in customer feedback and collaborate with management to determinate the root cause of issues

Coordinate import export shipments activities (customs clearance & documentation)

Liaise with freight forwarders and the third parties to ensure timely and accurate import export process

Monitor and analyze import export data to identify compliance issues and take corrective actions

Mar 2015 - Sep 2019

Customer service and Documentation Import/Export, ADEKO ENTERPRISES SA.

Answering up to 20 calls and 50 emails per day from customers to follow up for their shipment

Automated customs declarations and accounting procedures,transit and consumption regimes

Manifest processing,title unbundling (LCL Container) on the automated customs system/ASYCUDA

Intern at HAMASERCO Haiti (AIR TRANSAT) Jan 2015 – Feb 2015

EDUCATION:

Cargo Freight International School, Associate degree FEB 2015.

Air,Sea, and Land Cargo, Accounting, Logistics, Marketing