Warehouse/Dispatch Assistant

S I L E N C E M A J O N I

** *** ****** ********. ******** • (263-********* • **.******@*****.*** • www.linkedin.com/in/SilenceMajoni OBJECTIVE

Strategic, results-oriented, patient and friendly Customer care service assistant with over 5 years of professional experience in Pharmaceutical distributing company. Experienced with coordinating and managing logistical operations for a Pharmaceutical Wholesale. Proficient in managing schedules, organizing shipments, and ensuring timely delivery of goods. Demonstrates strong communication skills and the ability to work effectively as a team in fast-paced environments. Committed to maintaining accuracy, efficiency, and exceptional customer care service. Versatile go-getter with an insatiable drive for success and a whatever-it-takes philosophy. Skills

Software Expertise(Microsoft Office,

Canva)

Language Proficiency (English)

Operating System Proficiency

(Windows 10/11,MacOS)

Data entry& Documentation (Excel,

Word)

IT Support (Troubleshooting, System

maintenance)

Analytical and Problem solving Skills

Communication tools (Microsoft

Teams, Phone, Email, Zoom, WhatsApp

Empathy

Professional Experience

Greenwood Phramaceutical Wholesalers 2017 – 2021

Dispatch Clerk

o Successfully reduced average dispatch response time by 20% within the first year, resulting in increased efficiency and customer satisfaction for Greenwood Pharmaceutical Wholesalers o Streamlined communication processes between drivers, customers, and management, leading to a 15% reduction in miscommunications and errors in dispatch orders. o Implemented a new dispatch computerized system, which increased overall productivity by 10% and reduced manual data entry errors by over 40%.

o Coordinated the scheduling and dispatching of over 1000 shipments annually, ensuring timely delivery and meeting the transportation needs of clients across the country Ngosana Transport & Logistics Pvt Ltd 2016– 2017

Invoice Clerk

o Cleared and researched invoices making sure they are paid correctly. o Worked ahead to release invoices early that would later take moretime to research. o Filed invoices in an orderly fashion and retain invoices according tocompany policies. o Followed through to make sure they are done in an appropriate time. Education

Zimbabwe Open University

Bachelor’s Degree in Information Technology, 2022- Ongoing Certifications

GCE Advanced Level Certification (2013)

GCE Ordinary Level Certification (2011)

Additional Information

Valid Class 2 Drivers Licence

Covid 19 Vaccination Certificate

Police Clearance

Valid Passport

References

Greenwood Pharmaceutical Wholesalers

Branch Manager

Mr. Antonia Kufa (263-*********

Ngosana Transport & Logistics (Pvt) Ltd

Supervisor

Mr. Evans Mahachi (263-*********

Kings Pharmacy

Manager

Mrs. R Dhlamini (263-*********

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