KAREN MARIE D. CABATANA

**** ******** **. *** ***

Alexandria VA 22304

Contact no: +1-703-***-****

Email: adz6fa@r.postjobfree.com

Summary:

People oriented and safety minded professional with almost 10 years of experience providing memorable customer service on both local and international individuals/guests.

Objective:

Pursuing different new opportunities which will allow me to grow personally, while effectively utilizing my versatile skills to help promote corporate mission and exceed team goals.

Qualifications:

Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances

Personal Background:

● Date of Birth: July 28, 1989

● Civil Status: Married

● Gender: Female

● Citizenship: Filipino

● Height: 5’4

● Weight: 131 Ibs

Educational Background:

● College: Bachelor of Science in Nursing

University of Cebu- Banilad Campus

Cebu, Philippines (2006-2010)

● Secondary: St. Louis School of Mandaue (2002-2006)

● Primary: Mandaue Christian School (1996-2002)

Work Experience:

● Flight Attendant/ Lead Cabin Crew

Cebu Pacific Air, Inc.

April 2013- Nov 2022

Headquarters: Pasay,Manila Philippines

-Completed over 10,000 hours of domestic and international commercial and charter flights.

-Conducted a pre-flight safety briefing with the flight crew.

-Ensured proper safety and security of all passengers/guests.

-Performed a pre-flight safety checks of cabin emergency equipments

-Assisted during onboard emergencies by providing CPR and basic first aid.

-Attended all the needs and requests of guests on-board.

- Provided quality customer service to all passengers.

● Online ESL teacher (Home based)

51 Talk.ph

June 2019-Jan 2020

- Teaches the English language to chinese students online

- Conducted one-on-one video lessons with students within the prescribed time

- Evaluated their performance based on set guidelines

- Created a lesson memo with the necessary feedback about the topics discussed

● ESL Instructor/Team Leader (onsite)

QQ English Cebu

Skyrise 4, Apas, Cebu City, Philippines

Jan 2011- Nov 2012

- Teaches the English language to Japanese/chinese student

- Established great rapport with both kids and adults

- Conducted fun and enthusiastic learning methods

- Maintained professional conducts and ethics between the students

- Attended staff meetings and trainings

Certifications:

● CAAP Flight Attendant Certification- April 2013

● ATR/ Airbus 320-321 Series- May 2013

● Recurrent training for First Aid/CPR

● Lead Cabin Crew Domestic- October 2013

● Recurrent training for Evacuation/Emergency situations

● English as a Second Language Team Leader Certificate- Aug 2011

● Completed 120 hour Tesol/Tefl Certificate- March 2011 Skills and Competencies:

● Personalized Customer Service

● Good Communication/interpersonal skills

● Ensure the safety and comfort of all guests

● Handle situations from a wide variety of individual personalities

● Able to adapt to changes in the environment.

● Provide leadership by responding to a variety of emergency situations

● Trained First Aider/CPR

● Team management

● Flexibility

● Work in climates and location across the globe with work variable shifts

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