Customer Service Team Leader
Resume:
KAREN MARIE D. CABATANA
Alexandria VA 22304
Contact no: +1-703-***-****
Email: *********************@*****.***
Summary:
People oriented and safety minded professional with almost 10 years of experience providing memorable customer service on both local and international individuals/guests.
Objective:
Pursuing different new opportunities which will allow me to grow personally, while effectively utilizing my versatile skills to help promote corporate mission and exceed team goals.
Qualifications:
Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances
Personal Background:
● Date of Birth: July 28, 1989
● Civil Status: Married
● Gender: Female
● Citizenship: Filipino
● Height: 5’4
● Weight: 131 Ibs
Educational Background:
● College: Bachelor of Science in Nursing
University of Cebu- Banilad Campus
Cebu, Philippines (2006-2010)
● Secondary: St. Louis School of Mandaue (2002-2006)
● Primary: Mandaue Christian School (1996-2002)
Work Experience:
● Flight Attendant/ Lead Cabin Crew
Cebu Pacific Air, Inc.
April 2013- Nov 2022
Headquarters: Pasay,Manila Philippines
-Completed over 10,000 hours of domestic and international commercial and charter flights.
-Conducted a pre-flight safety briefing with the flight crew.
-Ensured proper safety and security of all passengers/guests.
-Performed a pre-flight safety checks of cabin emergency equipments
-Assisted during onboard emergencies by providing CPR and basic first aid.
-Attended all the needs and requests of guests on-board.
- Provided quality customer service to all passengers.
● Online ESL teacher (Home based)
51 Talk.ph
June 2019-Jan 2020
- Teaches the English language to chinese students online
- Conducted one-on-one video lessons with students within the prescribed time
- Evaluated their performance based on set guidelines
- Created a lesson memo with the necessary feedback about the topics discussed
● ESL Instructor/Team Leader (onsite)
QQ English Cebu
Skyrise 4, Apas, Cebu City, Philippines
Jan 2011- Nov 2012
- Teaches the English language to Japanese/chinese student
- Established great rapport with both kids and adults
- Conducted fun and enthusiastic learning methods
- Maintained professional conducts and ethics between the students
- Attended staff meetings and trainings
Certifications:
● CAAP Flight Attendant Certification- April 2013
● ATR/ Airbus 320-321 Series- May 2013
● Recurrent training for First Aid/CPR
● Lead Cabin Crew Domestic- October 2013
● Recurrent training for Evacuation/Emergency situations
● English as a Second Language Team Leader Certificate- Aug 2011
● Completed 120 hour Tesol/Tefl Certificate- March 2011 Skills and Competencies:
● Personalized Customer Service
● Good Communication/interpersonal skills
● Ensure the safety and comfort of all guests
● Handle situations from a wide variety of individual personalities
● Able to adapt to changes in the environment.
● Provide leadership by responding to a variety of emergency situations
● Trained First Aider/CPR
● Team management
● Flexibility
● Work in climates and location across the globe with work variable shifts
Contact this candidate