NATHAN THANGADURAI

Chennai, India Mobile: +91-967**-***** Email: adz6f7@r.postjobfree.com

PROFILE SUMMARY

A versatile professional Network Support Engineer with over 15+ years of experience in IT services. Currently, associated with Tata consultancy service as Network Support Engineer. Excellence in managing and troubleshooting client day-to-day network operational issues from offshore locations. Proficient in supporting Nexus Primary & DR data center at client locations, which holds critical servers and applications. Successful in completing Broadcom site migration activities and configuring new site configuration (LAN & WAN). Excellent knowledge in setting up Palo Alto firewall for numerous client sites.

SKILLS

Cisco Meraki Configuration

SLA Maintenance

BGP Backup Implementation

Data Center Configuration

Troubleshooting

Configuring Network Printers

Switching & Routing

Wi-Fi Installation

Tracking Network Concerns

TECHNICAL SKILLS

Operating System

Windows 9x/NT/XP/7, Linux

Tools & Technology

Cisco IOS, Nexus, Switching, Routing, Cisco wireless, Aruba, Palo Alto, Cisco Meraki, ASA firewall, BlueCoat Packet shaper, Solarwinds, NetScout, Vital Net, Infloblox, Cisco Works, WCS, GSS, F5 LB, Service-now

Languages

C, C++ language

GLOBAL EXPOSURE

WORK EXPERIENCE

Client Name

MPG Apr 2021 – Till Date

Location

Chennai, India

Company

Tata consultancy service

Role

Network Support Engineer

Tools & Technology

Cisco Meraki, Cisco IOS- switches & router, CloudFlare DNS, solarwinds, Palo Alto firewall, Cisco ASA firewall, F5 load balancer

Administering and troubleshooting client day-to-day Network operational concerns from offshore location

Collaborating with Cisco Meraki Network at many primary Data Center and to their spoke connectivity to remote sites

Appropriately Working on upgrading client infrastructure, which includes various hardware and software upgrade activities, namely ASA firewall, Firepower, and Cisco Meraki

Assisting Cloudflare: Proxy, WAF and external DNS

Client Name

ConnectiCare May 2018 to Apr 2021

Location

Chennai, India

Company

Cognizant Technology Solutions

Role

Network Support Engineer

Tools & Technology

Cisco IOS- switches & router, Cisco Nexus, Cisco Meraki, Cisco controller, BlueCoat Packet shaper, solarwinds, PA firewall, Prime infrastructure, F5 load balancer

Led and troubleshot client day-to-day Network operational issues from offshore location

Liaised with Nexus Primary & DR data center at client locations, which holds crucial servers and applications

Developed and Customized Cisco Meraki at primary Data Center and established connectivity to small offices and home users

Operated on upgrading client infrastructure, which includes hardware and software upgrade tasks, for instance, Symantec packet shaper & Cisco devices

Regularly followed change control process for enabling any changes with a proper execution plan, rollback plan and documentation.

Constantly preserved SLA in supervising incident and Service requests

Co-operated with vendors for troubleshooting and maintenance (Century-Link, AT&T, Cisco, etc)

Generated reports according to client and team needs for tracking network concerns and shared data with client managers

Client Name

Broadcom Technologies (Dec 2015 - May 2018

Location

Chennai, India

Company

HCL Technologies

Role

Network Support Engineer

Tools and Technology

Cisco IOS- switches & router, Cisco Nexus, Aruba mobility controller, solarwinds, PA firewall

Finished Broadcom site migrations tasks and customized latest site configurations such as LAN & WAN

Performed Setting up Palo Alto firewall for numerous client sites

Associated with several Broadcom sites and finished hardware refreshes successfully. Replaced L2 and L3 switches

Provided BGP backup link over the tunnel on ISP links between sites as backup link

Worked on site survey and transitions for the latest attained sites

Contributed to setting up fresh data centre in co-lo sites, involving MPLS link, P2P link, ISP link, DMZ, and LAN(L3) configuration

Created report as per client and team requirements for tracking network issues

Client Name:

Broadcom(Avago) Technologies Feb2014 – Nov2015)

Location:

San Jose, CA & Breinigsville, PA

Company:

HCL Technologies

Role:

Network Support Engineer

Tools and Technology

Cisco IOS- switches & router, Cisco Nexus, Infoblox, Aruba mobility controller, solarwinds, f5 LB, Cisco CUCM & unity

Supervised and troubleshot client day-to-day Network operational issues at onsite locations: Breinigsville, PA and San Jose, CA

Guided Nexus switches data centre at client primary location, which holds crucial servers and applications

Devised and administered LAN and wireless setup at the perfect current Avago site

Conducted data centre migration from small site to primary site

Assisted WAN services across global sites

Managed voice tasks; assisted Cisco CUCM and unity server

Synchronized with vendors for troubleshooting and maintenance, performed various tasks, namelyMPLS: Orange, AT&T, Cisco, etc

Crafting reports as per client and team requirements for tracking network concerns

Client Name:

Spansion LLC June 2011 – Jan2014)

Location:

Sunnyvale, CA

Company:

HCL Technologies

Role:

Network Support Engineer

Tools and Technology

NetScout, Vital Net, Cisco Works, WCS, Service-now, Vital QIP, GSS

Client Name

Spansion LLC Sep 2010 - May 2011)

Location

Austin, TX

Company

HCL Technologies

Role

Desktop Support Engineer

Client Name

Spansion LLC (Sep 2008 - Aug 2010)

Location

Chennai

Company

HCL Technologies

Role

Help Desk & Second level support

Client Name

Vonage Jan 2007 - Aug2008

Location

Chennai

Company

Slashsupport Pvt. Ltd

Role

Technical Support Executive

EDUCATION

Masters of Business Administration(MBA) from Manonmaniam Sundaranar University - 2011

Bachelor of Electronics and communication engineering (BE) from Infant Jesus College of Engineering - 2006

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