Front End Seeking A
Resume:
Michael Lyles
MANAGEMENT/TRANSPORT/LTL
Decatur, GA 30034
***************@*****.***
Experienced retail manager/ industrial worker seeking a position to showcase my exceptional managerial, communication, and organizational skills. To obtain employment where I can apply my strong leadership skills and the ability to meet personal and company goals. Authorized to work in the US for any employer
Work Experience
Supervisor, Operations
FedEx Freight - Conley, GA
September 2019 to Present
Lead employees to ensure customer satisfaction by moving all shipments on time and damage free Lead, manage, educate and develop company employees focusing on retention and growth Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need
Provide feedback and follow-up with all impacted employees Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
Communicate job assignments coordinating with all employees ensuring direction is clear and concise Monitor service freight and ensure cut time compliance Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
Assist customers with rate quotes, claim information and setting appointments Monitor actual performance data and gather information for reporting Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
Identify freight moving at incorrect weight and classification Ensure all OS&D is identified and processed properly Perform administrative functions as required
Comply with all applicable laws/regulations, as well as company policies/procedures Perform other duties as required
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job
Hours may vary due to operational need
Dock Worker/Forklift Operator
Estes Express Lines - Atlanta, GA
October 2019 to January 2023
• Operate Pallet Jacks safely and efficiently
• Driver and Freight Handler Management
• Coordinate Dock Operation and Driver/Freight Handler scheduling
• Ensure Safety and DOT Compliance
• Timely dispatching of LTL and/or City P&D shipments
• Coordinate daily and/or nightly dispatch functions and driver scheduling (as required) Loader Operator/Front End Wheel Loader
Copart LLC Atlanta West - Austell, GA
November 2015 to December 2019
938k Cat
• responsible for the proper care and operation of yard equipment such as forklifts and loaders and for maintaining a safe working environment.
• Ensures equipment is maintained according to company standards and customer contracts
• Operates company equipment safely
• Assists with the maintenance of company equipment and vehicles
• Records vehicle information accurately and legibly
• Operates digital camera or other basic vehicle documentation and tracking devices
• Sets up yard for auctions within company timelines
• Provides service to customers as needed
• Maintains a positive and professional demeanor
• Follows yard guidelines to maintain a safe working environment (i.e. speed limits, etc.)
• Must be able to load and unload vehicles as required
• Must be able to pass training and safety requirements Asset Protection Specialist
Best Buy - Smyrna, GA
August 2013 to November 2017
• Great customers and assist with any problems
• Monitor cctv for theft
• Handle customer issue and concerns
• Direct customers to different places in the store Order Puller
TW Atlanta - Kennesaw, GA
October 2008 to October 2013
• Report to print station (queue) to receive customer order/pick list.
• Read pick list to determine style, color, size, quantity and customer notes.
• Verify box/bag size needed and select appropriate size to pick order in • Verify merchandise in bin location matches item on pick list accurately
• Visually inspect product to confirm there are no irregularities, damages, etc.
• Ensure zone is flowing smoothly by communicating effectively with team members, stockers and management
• Report product shortages to the Stocking Lead and ensure that bin checks are done on a daily basis
• Pick up and discard paper, packing/wrapping materials, empty cartons, and all trash/debris throughout work shift
• Follow all known safety procedures and utilize good operational, loss prevention and safety judgment at all times.
• Operate Pallet Jacks safely and efficiently
Driver and Freight Handler Management
Southeastern Freight Lines - Austell, GA
August 2006 to November 2008
Austell, GA
Dock Freight Handler
• Operate Pallet Jacks safely and efficiently
• Driver and Freight Handler Management
• Coordinate Dock Operation and Driver/Freight Handler scheduling
• Ensure Safety and DOT Compliance
• Timely dispatching of LTL and/or City P&D shipments
• Coordinate daily and/or nightly dispatch functions and driver scheduling (as required) Store Manager
Video Warehouse - Austell, GA
March 2002 to September 2006
• Payroll and inventory
• Manage the day to day store responsibilities
• Hire and train employees
• Make schedules and handle the stores budget
• Resolve any and all customer related issues
• Overall Store supervision
Education
High school diploma in Mass media
South Cobb High School - Austell, GA
May 1998 to May 2002
High School Diploma
South Cobb High School
2002
Skills
• Forklift
• Heavy Equipment
• Construction
• Loader Operation
• Freight Experience
• Loss Prevention
• Van driver
Certifications and Licenses
Driver's License
Assessments
Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Delivery driver — Proficient
December 2020
Interpreting instructions or signs and solving problems Full results: Proficient
Verbal communication — Proficient
December 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Following directions — Proficient
December 2020
Following multi-step instructions
Full results: Proficient
Interstate truck driving — Proficient
December 2020
Regulations and safe driving practices for long-distance trucking Full results: Proficient
Work style: Reliability — Familiar
November 2020
Tendency to be dependable and come to work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Retail Store Management
• Teambuilding/Training/Supervision
• Customer Service Excellence
• Supervisor in charge of hiring, training, payroll, and termination
• Merchandising Strategies
• Accurate cash handling
• Inventory Management
• Shipping and Receiving Logistics
• Multi-tasking, eye for detail
• Skilled and licensed to operate lift machines (forklifts)
• Experienced with RF Scanners
• Very efficient in MS Word, MS Office, MS Excel, and Touch 10-key
Contact this candidate