Camilla Smith

Highly Experienced- Bilingual Customer and Client Services Specialist

**** ******* *****, *** ** Ph: 760-***-****

Email: adz613@r.postjobfree.com

EXPERTISE & KEY SKILLS

Accurate Documentation and Record-Keeping

Personalized Support and Customer Care

Clear and Effective Communication

Attention to Detail in Claims Assessment

Adaption to Regulatory Changes and Policies

Collaborative Teamwork

Adaptability and Problem-Solving

Commitment to Customer Service

Confidential Records Management

Multitasking and Prioritization

PROFESSIONAL EXPERIENCE

Belmont Village Senior Living Center, Cardiff, CA 2022- Present Medical Administration Specialist

Administer medications while ensuring strict adherence to physician orders and facility policies.

Developed strong interpersonal skills while acting as a liaison between residents, families, administration, and primary doctors, enhancing communication and relationship-building abilities.

Provided exceptional customer service, nurturing a service-oriented mindset. Rancho Buena Vista High School, Vista, CA 2021- 2022 Inclusive Student Support Specialist (Special ed-instructional Aide)

Supported students with diverse needs, demonstrating adaptability and empathy in various situations.

Delivered personalized care and assistance in a 1-to-1 setting, showcasing attentiveness to individual requirements.

Cultivated strong relationships with students, families, and teachers, exemplifying collaborative skills. Vista Unified School District, Vista, CA 2018- 2021 Substitute Inclusive Education Specialist

Successfully managed dynamic classroom environments, honing multitasking abilities and adaptability.

Maintained a positive and inclusive atmosphere, essential qualities in fostering positive client interactions.

Demonstrated problem-solving skills by flexibly addressing unexpected challenges. EDUCATION&PROFESSIONAL CERTIFICATION

Healthcare Administration and Client Services 2021-2022 Eastern Gateway Community College, Ohio

● Studied Healthcare Administration, gaining insight into the healthcare system and cultivating skills in client service and communication that are transferrable to insurance-client interactions High School Diploma 2009-2013

Granite Hills High School, El Cajon

VOLUNTEER WORK

Volunteer in the ministry of Jehovah's Witnesses and animal rescue. REFERENCES

Raul Maisas

SIU Examiner

Anchor General Insurance

Phone: 619-***-****

Cathrine Dorian

Wellness Coordinator-LVN

Belmont Villiage Senior Living

Phone 760-***-****

Beth Tran

Special Ed Teacher

Vista Unified

Phone 818-***-****