Joseph Strongoli

Greater Cleveland

adz5zk@r.postjobfree.com 1-330-***-****

linkedin.com/in/joseph-strongoli

Summary

I have extensive experience in NLP, working with clients across various industries, in multiple languages, and collaborating with diverse teams and teammates in fast-paced and dynamic environments. As Team Lead, I strive to foster environments conducive to the growth and development of my collaborators. A healthy, stimulating, empathetic and inclusive workspace naturally leads to productivity, quality, and innovation. My background in the Humanities brings fresh perspectives to Tech and enriches my work on a daily basis. I have lived abroad for 10 years, first in Bogotá, Colombia and now in Buenos Aires, Argentina. I work in a professional capacity in both English and Spanish. I am currently learning Portuguese! Experience

Career Break

career Break

Jan 2023 - Present (10 months)

I took some time to refresh, recharge, travel, and to attend to family matters. This interlude has given me fresh perspective and renewed enthusiasm for my next project! Project Coordinator II, NLP

Keepcon

Sep 2019 - Dec 2022 (3 years 4 months)

- Planning, implementation, delivery, training and support for our integrated Customer Experience Management solution for regional and international industry leaders

- Internal and external project status and KPI reporting

- Gantt management, sprints, deadline and priority negotiation, feasibility analysis

- Resource management for team of 14 collaborators

- Application Review, Candidate Interviews, Performance Reviews Project Coordinator I, NLP

Keepcon

Mar 2017 - Sep 2019 (2 years 7 months)

- Manage team of analysts working with patterns-based semantic engine customized for over 20 different clients

Linguistic Analyst, NLP

Keepcon

Jan 2016 - Mar 2017 (1 year 3 months)

- UGC Analysis over varied sources: social media, emails, NPS surveys, legal documents, SMS and whatsapp, audio transcriptions, web content.

Joseph Strongoli - page 1

- Programming of semantic and syntactic algorithms for automated natural language comprehension and classification. NLP Patterns, Machine Learning, Neural Networks.

- Design and implementation of hierarchical and multimodal taxonomies for topic classification and sentiment analysis

- Ontology development and language modelling

- Semantic Engine leveraged for: moderation; social listening, share of voice analysis, brand positioning, benchmark reporting, automated dashboards and alerts; automated customer service; marketing campaign and ROI analysis.

- Domain Explorer, Emergent Topic Discovery and Ranking

- QA Testing of robot performance using Precision, Recall, and Accuracy Metrics

- A/B Testing

- Regression Testing

- Linguistic annotation and tagging

- Multilingual work environment: English, Spanish, and Portuguese Internal Marketing Director

Medical Web Experts

Nov 2015 - Jan 2016 (3 months)

- Content Writing, Blogging

- Community Management

- SEO, Keyword Research

- PPC Campaign Management

- ROI Reporting, Analysis

- Leads Management and Funneling

Tools: CRM, Jira, HootSuite, Google Analytics, Google Ads, Facebook Ads, Mailgun, Mailchimp. Contributing Writer

Ultius

Dec 2014 - Nov 2015 (1 year)

- Customized Writing Services

- Specialized in Academic Content: Essays, Bibliographies, Research Articles, Abstracts and Outlines Features Writer

ZoomHealth

Sep 2014 - Nov 2015 (1 year 3 months)

- Featured columnist; researched and wrote a weekly column on health and wellness topics on 3 sister sites

Spanish - English Translator

Terra Translations

Jun 2014 - Nov 2015 (1 year 6 months)

- Translate documents in Spanish to English

- Proficiency with CAT Tools such as Wordfast, OmegaT, Google Translator Toolkit

- Experience with professional legal, medical, academic, IT, marketing, and journalistic documents Joseph Strongoli - page 2

Teaching Faculty, History and Mathematics

Montessori British School

Aug 2012 - Aug 2014 (2 years 1 month)

2012-2014: After-school English classes to school employees: Administrators, Teachers, Support Staff

- Taught all levels K-12

- Curriculum Design, Class Planning and Exam Design according to Montessori philosophy

- Presented Quarterly Graphical Analyses of Student Academic Performance, provided critical plans for improvement on a student-by-student basis. Implementation of plans resulted in dramatic improvement in various students.

Education

The Ohio State University

B.A. English Literature, Summa Cum Laude

Sep 2006 - Mar 2011

The Ohio State University

B.A. Philosophy, Magna Cum Laude

Sep 2006 - Mar 2011

Skills

Analytical Skills • Communication • Leadership • Writing • Account Management • Microsoft Office • Project Management • Team Management • Spanish • Client Relations Joseph Strongoli - page 3

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